Customer Support Advisor

1 week ago


Grand Rapids, Michigan, United States FloForm Countertops Full time
Position at FloForm Countertops

FLOFORM Countertops, a leading manufacturer and installer of premium surface countertops, is dedicated to providing exceptional service to our clients. With a strong presence in the Pacific Northwest and Western Canada, we pride ourselves on our commitment to quality and customer satisfaction.

Job Title: Showroom Consultant/Customer Service Representative

The Showroom Consultant/Customer Service Representative plays a vital role in our operations by providing estimates, addressing customer inquiries, processing orders, and enhancing sales opportunities.

Qualifications:
  • High School Diploma with a minimum of 2 years of experience in customer service within a related field
  • Experience in interior design is a valuable asset
  • 1-2 years of experience in estimating blueprints and performing measurements
  • Proficient in basic computer skills, particularly with Microsoft Office
  • Possession of a valid driver's license and a clear criminal record
  • Excellent organizational, verbal communication, and problem-solving abilities
  • Fundamental mathematical skills
Duties & Responsibilities:
  • Estimating blueprints and conducting measurements
  • Providing assistance to customers in person, via email, or over the phone
  • Processing orders, handling payments, and entering orders/quotes into the system
  • Responding to customer inquiries, collaborating with other departments, and resolving issues
  • Maintaining customer service records and ensuring customers are well-informed about products
  • Addressing quality and service concerns to foster customer loyalty
  • Ensuring accurate pricing and timely invoicing
  • Keeping the showroom organized and setting up displays as necessary
Benefits:
  • Highly competitive salary
  • Comprehensive Medical and Dental Benefits
  • Paid sick leave
  • 401k retirement plan

At FLOFORM Countertops, we offer a supportive and fulfilling work environment for individuals who are passionate about delivering the best countertop purchasing experience. We welcome interested candidates to reach out for more information about this opportunity.



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