Customer Support Advisor
1 week ago
FLOFORM Countertops, a leading manufacturer and installer of premium surface countertops, is dedicated to providing exceptional service to our clients. With a strong presence in the Pacific Northwest and Western Canada, we pride ourselves on our commitment to quality and customer satisfaction.
Job Title: Showroom Consultant/Customer Service RepresentativeThe Showroom Consultant/Customer Service Representative plays a vital role in our operations by providing estimates, addressing customer inquiries, processing orders, and enhancing sales opportunities.
Qualifications:- High School Diploma with a minimum of 2 years of experience in customer service within a related field
- Experience in interior design is a valuable asset
- 1-2 years of experience in estimating blueprints and performing measurements
- Proficient in basic computer skills, particularly with Microsoft Office
- Possession of a valid driver's license and a clear criminal record
- Excellent organizational, verbal communication, and problem-solving abilities
- Fundamental mathematical skills
- Estimating blueprints and conducting measurements
- Providing assistance to customers in person, via email, or over the phone
- Processing orders, handling payments, and entering orders/quotes into the system
- Responding to customer inquiries, collaborating with other departments, and resolving issues
- Maintaining customer service records and ensuring customers are well-informed about products
- Addressing quality and service concerns to foster customer loyalty
- Ensuring accurate pricing and timely invoicing
- Keeping the showroom organized and setting up displays as necessary
- Highly competitive salary
- Comprehensive Medical and Dental Benefits
- Paid sick leave
- 401k retirement plan
At FLOFORM Countertops, we offer a supportive and fulfilling work environment for individuals who are passionate about delivering the best countertop purchasing experience. We welcome interested candidates to reach out for more information about this opportunity.
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