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Sales and Customer Support Coordinator

2 months ago

Grand Rapids, Michigan, United States CareerPaths NW Full time
Position Overview

CareerPaths NW is seeking a committed Sales & Service Administrator to join our team. Our client is a distinguished producer of high-quality grass catchers tailored for the lawn and garden sector. Their products are distributed across the nation, reaching dealers, distributors, and other manufacturers. As they gear up for a move to a larger facility, they are looking for a motivated individual to fill this entry-level position, which offers a fantastic opportunity to delve into the business, grasp the supply chain intricacies, and eventually ascend to greater responsibilities within the organization.

Key Responsibilities

  • Respond to incoming inquiries and deliver exceptional client service.
  • Monitor orders in progress, ensuring effective communication with both customers and production teams.
  • Conduct data entry tasks within the Order/Project Management Tracking system.
  • Provide assistance with production, shipping, or fulfillment as needed.
  • Develop a comprehensive understanding of the supply chain and customer relationships in the lawn and garden industry.
  • Take initiative in identifying solutions and providing support to clients.

Required Qualifications

  • Excellent communication and customer service capabilities.
  • Meticulous attention to detail with strong organizational skills.
  • Ability to learn and effectively use a custom-built ERP system.
  • Willingness to assist in various operational areas, including production and shipping.
  • A proactive approach to problem-solving and client support.

This position is ideal for individuals aspiring to enter the manufacturing sector and grow alongside the company. With full-time hours from 7 am to 3 pm and a competitive pay range of $25-$35 per hour, this role offers a stable and nurturing work environment. If you are enthusiastic about acquiring new skills and advancing within a dynamic organization, we encourage you to consider this opportunity.