Current jobs related to Customer Support Specialist - Grand Rapids, Michigan - Versiti Inc.

  • Customer Service Support Specialist

    5 days ago

    Grand Rapids, Michigan, United States Grand Rapids Public School District Full time

    Job SummaryThe Customer Service Support Specialist provides technical assistance to Grand Rapids Public Schools staff, students, parents, and approved partners on district-supported hardware, software, and systems. This role involves supporting users over the phone, via chat, email, and in-person, and maintaining documentation and logging activities.Key...

  • Customer Support Specialist

    1 month ago

    Grand Rapids, Michigan, United States Terryberry Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Support Team at Terryberry. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Technical Support Specialist

    1 month ago

    Grand Rapids, Michigan, United States Skytron LLC Full time

    Technical Support SpecialistSkytron LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and resolve equipment...

  • KCAD IT Support Specialist

    1 week ago

    Grand Rapids, Michigan, United States Ferris State University Full time

    Job Title: KCAD IT Support SpecialistJob Summary: Ferris State University is seeking a highly motivated and detail-oriented IT Support Specialist to join our team. As a KCAD IT Support Specialist, you will provide technical assistance to faculty, students, and staff, ensuring seamless IT operations. Key Responsibilities: Provide exceptional customer support...

  • IT Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Meijer Full time

    Job SummaryWe are seeking a highly skilled and customer-focused IT Support Specialist to join our team at Meijer. As a key member of our Helpdesk team, you will be responsible for providing top-notch technical support to our customers, ensuring their issues are resolved efficiently and effectively.Key ResponsibilitiesProvide first-level technical support to...

  • Pharmacy Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States meijer Full time

    Join Our Pharmacy TeamWe are seeking a skilled Pharmacy Support Specialist to join our team at Meijer. As a Pharmacy Support Specialist, you will play a vital role in promoting patient care and providing exceptional customer service in our pharmacy environment.Key Responsibilities:Practice pharmacy in an environment that prioritizes patient care and customer...

  • Academic Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Choice Schools Full time

    Job Title: Academic Support SpecialistWe are seeking a highly motivated and dedicated Academic Support Specialist to join our team at Choice Schools. As a key member of our instructional staff, you will play a vital role in supporting the learning and development of our students.Job Summary:The Academic Support Specialist will provide academic support to...

  • IT Support Specialist

    1 week ago

    Grand Rapids, Michigan, United States Belcan Full time

    Job Summary: We are seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will provide technical support and assistance to our internal customers, resolving hardware and software issues, and escalating complex problems to senior technicians. Key Responsibilities: Provide technical support and assistance to...

  • IT Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Intelligen Full time

    Job OverviewIntelligen is seeking a highly skilled IT Support Specialist to provide remote help desk support to users for primarily workstation software and hardware. The ideal candidate will have a strong networking background and experience with Windows 7, 8, and 10, as well as basic networking, TCP/IP, DNS, DHCP, and malware detection and removal.Key...

  • IT Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Intelligen Full time

    Job OverviewWe are seeking a highly skilled and experienced IT Support Specialist to join our team at Intelligen. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their IT systems are running smoothly and efficiently.Key Responsibilities:Provide remote help desk support for...

  • Technical Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Skytron LLC Full time

    Technical Support SpecialistAt Skytron LLC, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our external healthcare customers.Key Responsibilities:Diagnose and resolve equipment issues through remote technical support and...

  • Technical Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States Skytron Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Skytron. As a key member of our support team, you will be responsible for providing exceptional technical support to our external healthcare customers.Key ResponsibilitiesDiagnose and resolve equipment issues through remote technical support and...

  • IT Support Specialist

    4 weeks ago

    Grand Rapids, Michigan, United States TEKsystems Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at TEKsystems. As a key member of our Desktop Support team, you will be responsible for providing top-notch technical support to our clients.Key ResponsibilitiesDiagnose and resolve software and hardware incidents, including operating systems and software applicationsSwap out...

  • Medical Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Concentra Full time

    Job SummaryWe are seeking a highly skilled Medical Support Specialist to join our team at Concentra. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our clinical team.Your primary responsibilities will include performing routine medical procedures, preparing patients for examinations, and...

  • Case Support Specialist

    6 days ago

    Grand Rapids, Michigan, United States Bethany Full time

    Job SummaryThe Case Support Specialist is a vital role at Bethany, where we strengthen and preserve families, support displaced people, and find safe, loving families for children who need them. As a Case Support Specialist, you will assist Case Managers with documentation, client contact, and foster parent contact processes. This position requires strong...

  • Administrative Support Specialist

    1 week ago

    Grand Rapids, Michigan, United States Drs. Pavlick and Reppas Inc. Full time

    Job OverviewDrs. Pavlick and Reppas Inc. is seeking a highly organized and detail-oriented Administrative Support Specialist to join our team.The successful candidate will be responsible for performing a variety of administrative tasks, including data entry, scheduling appointments, and greeting patients.Key Responsibilities:Manage and maintain accurate and...

  • IT Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States TEKsystems co Allegis Group Full time

    About the RoleWe are seeking a skilled IT Support Specialist to join our team at TEKsystems c/o Allegis Group. As a Help Desk Support Technician, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key ResponsibilitiesProvide technical support to clients via phone, email, and self-service...

  • Administrative Support Specialist

    5 days ago

    Grand Rapids, Michigan, United States MSCCN Full time

    We are seeking a highly skilled Administrative Support Specialist to join our Service Center team at MSCCN. This role will provide administrative support to the service center staff, ensuring timely, accurate, and thorough maintenance of files, logs, and records.The ideal candidate will possess excellent verbal and written communication skills, with the...

  • SITECH Technical Support Specialist

    1 month ago

    Grand Rapids, Michigan, United States Harnish Group Inc. Full time

    About the PositionWe are seeking a highly skilled Technical Support Specialist to join our team at Harnish Group Inc. in Kent, WA. As a Technical Support Specialist, you will be responsible for providing technical and sales support to contractors, surveyors, engineering firms, and the DOT. Your expertise in road construction surveying and design, as well as...

  • Technical Support Specialist

    2 weeks ago

    Grand Rapids, Michigan, United States Skytron LLC Full time

    Job Title: Technical Support SpecialistAt Skytron LLC, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for diagnosing and resolving equipment issues for external healthcare customers through remote technical support and troubleshooting.Key Responsibilities:Diagnose and...

Customer Support Specialist

2 months ago

Grand Rapids, Michigan, United States Versiti Inc. Full time

Position Overview

As a vital part of Versiti Inc., the **Customer Support Specialist** plays a crucial role in enhancing the donor experience through effective communication and outreach. This full-time position is designed for individuals who are passionate about making a difference in the community by facilitating blood donations and supporting healthcare initiatives.

Key Responsibilities
  • Adhere to established work schedules and protocols.
  • Achieve productivity, quality, and service level targets.
  • Deliver persuasive messaging to motivate donors towards blood donation.
  • Provide comprehensive information regarding blood donation and guide donors based on their eligibility.
  • Address donor inquiries and concerns through various communication channels.
  • Encourage existing donors to refer friends and family for potential donations.
  • Educate and inspire donors to schedule their next donation appointment.
  • Participate in training sessions and integrate learned techniques into daily operations.
  • Maintain accurate and up-to-date donor profiles.
  • Ensure donor preferences are respected and acted upon.
  • Engage in team projects and contribute positively to group dynamics.
  • Exhibit Versiti's core values in all interactions.
  • Implement service recovery strategies to resolve donor issues effectively.
  • Provide exemplary customer service by prioritizing donor needs.
  • Promote Versiti's mission within the community.
  • Perform additional duties as assigned, within the scope of this role.
  • Comply with all relevant regulatory and compliance standards.
  • Follow standard operating procedures diligently.

Qualifications

Education
  • High School Diploma or equivalent required.
Experience
  • 1-3 years of experience in customer service, preferably in a contact center setting.
Knowledge, Skills, and Abilities
  • Exceptional verbal and written communication skills.
  • Ability to apply sales techniques and navigate objections effectively.
  • Strong attention to detail and proficiency in data entry.
  • Results-driven with a collaborative approach to achieving goals.
  • Capable of multitasking and proactively updating on progress and challenges.
  • Experience in a team-oriented environment.
  • Proficient in Microsoft Office and adaptable to job-specific software.
  • Experience in a multi-channel contact center is advantageous for career advancement.
Tools and Technology
  • Personal computer (desktop, laptop, tablet) required.
  • Proficiency in Microsoft Office products is essential.
  • Willingness to learn contact center-specific software.

Connect with Versiti Inc.

We invite you to explore opportunities with us and discover how you can contribute to our mission of enhancing lives through blood donation and healthcare support.