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Sales Support Consultant

2 months ago

Grand Rapids, Michigan, United States Papé Group Full time

Customer Service Advisor

Job Category: Sales Requisition Number: CUSTO010017

Job Overview

Papé Machinery, Inc. - Construction & Forestry Division

Position: Customer Service Advisor

We are currently seeking applications for a Customer Service Advisor role that will operate within the Seattle Region. This position entails:

  • Delivering OEM John Deere sales assistance for parts and service divisions.
  • Offering after-market sales support to enhance parts and service operations.
  • Actively overseeing customer fleet repairs and maintenance through telematics.
  • Encouraging and managing telematics subscription renewals, extended warranties, and planned maintenance agreements.
  • Utilizing CRM software to manage customer relationships effectively.
  • Collaborating closely with customers and internal teams to ensure successful outcomes.

Successful candidates will possess strong territory management and relationship-building skills, along with knowledge and experience in parts and service sectors. Experience in planning, developing, and executing sales strategies, as well as outside sales experience, is advantageous. Familiarity with machinery or related industries is also beneficial. Candidates should be self-driven, exhibit excellent customer service skills, and possess strong oral, written, and digital communication abilities. Time management skills and a desire to thrive in a dynamic and demanding environment are essential.

Why Choose Papé?

  • Competitive Compensation: Pay is based on skills, training, and experience.
  • Comprehensive Benefits: Includes 401(k) Retirement Plan with Company Match, Medical, Dental, Vision, and Prescription Insurance, Flexible Spending Accounts, Life Insurance, Short- and Long-Term Disability Insurance, Progressive Vacation Plans, and Tuition Reimbursement for Training Programs.
  • Career Advancement: Papé is a growth-oriented organization focused on promoting from within.
  • Stability and Reputation: As a family-owned, fourth-generation company with over 130 locations and 80 years of experience, Papé is recognized for its stability, honesty, and integrity.
  • Extensive Equipment Inventory: We boast the largest equipment inventory in the West along with an unmatched parts inventory.
  • Employee Engagement: Enjoy an open-door policy where your voice is valued and your opinions matter.
  • Training and Development: We provide training and mentoring to prepare you for your role and ongoing learning opportunities to enhance your skills.

Qualifications

Skills:

  • Detail-Oriented: Capable of executing tasks with precision and attention to detail.
  • Team Player: Works effectively as part of a team.

Motivations:

  • Self-Starter: Motivated to perform independently.

Equal Opportunity Employer: Papé Group is committed to maintaining a drug-free workplace and requires candidates to successfully pass a pre-employment drug test.