IT Service Desk Manager

2 weeks ago

Tampa, Florida, United States Virtual Full time
Job Title: Sr. Manager, Service Desk

Location: Tampa (Carrollwood Area), onsite 4 days/week

Team Size: 6

Job Summary:

We are seeking a highly experienced Sr. Manager, Service Desk to lead our IT team in delivering exceptional service to our clients. The successful candidate will have a proven track record of managing service desk operations, asset management, and ITSM processes.

Responsibilities:

  • Manage day-to-day operations in Information Technology, including Technical Services, Systems Administration, Service Desk, and End User Technology.
  • Develop and implement advanced IT strategies that position the company at the forefront of the industry.
  • Provide innovative solutions that enhance cost efficiency, functionality, and reliability for clients.
  • Design, implement, and maintain ITSM processes and workflows in alignment with best practices.
  • Configure and manage ITSM platforms to meet business goals, service level agreements, and regulatory requirements.
  • Collaborate with teams to identify opportunities for improvement and implement necessary changes.
  • Ensure thorough documentation, training, and support for ITSM processes and tools.
  • Oversee and evaluate peer and subordinate contributions to IT architecture and deliverables.
  • Work closely with department heads to identify technologies that enhance efficiency and align with company objectives.
  • Lead, develop, and mentor a high-performing IT team.
  • Manage IT operational and capital budgets and ensure alignment with organizational goals.
  • Define and track KPIs to drive continuous improvement in IT support services.
  • Develop and enforce endpoint policies, procedures, security standards, and disaster recovery plans.

Requirements:

  • 6+ years of leadership experience managing Service Desk, End User Technology, and Field Services teams.
  • 5+ years of experience in ITSM administration, covering areas such as Service Desk, Knowledge Management, Asset Management, and Workflows.
  • Proven ability to design, develop, and implement complex ITSM enterprise solutions.
  • Bachelor's degree in Computer Science, Information Technology, or a related field; relevant experience will be considered.
  • Expertise in supporting End User Technology, including Windows environments, patching, encryption, and Active Directory.
  • Strong process and workflow improvement skills, with comprehensive knowledge of IT best practices and trends.
  • ITIL Foundation Certification is preferred.
  • Experience working in 24/7/365 environments.
  • Experience managing budgets and developing efficient cost strategies.

  • Service Desk Analyst

    3 weeks ago

    Tampa, Florida, United States Gravity IT Resources Full time

    Job Title: Service Desk AnalystLocation: Tampa, FL (Hybrid)Job Type: Contract to HireEmployment Eligibility: Gravity cannot transfer nor sponsor a work visa for this position. Applicants must be eligible to work in the U.S. for any employer directlyPosition OverviewThe Technical Support Analyst provides support to the organization's IS customers for...

  • IT Service Desk Manager

    3 weeks ago

    Tampa, Florida, United States Vaco Full time

    Job Title: IT Service Desk ManagerVaco is seeking an experienced IT Service Desk Manager to join our team. As a key member of our IT department, you will be responsible for managing the day-to-day operations of our service desk, ensuring that all technical issues are resolved efficiently and effectively.Key Responsibilities:Manage the service desk team,...

  • IT Service Desk Manager

    3 weeks ago

    Tampa, Florida, United States Vaco Full time

    Job Title: Sr Service Desk ManagerVaco is seeking a highly experienced Sr Service Desk Manager to lead our IT team in Tampa. As a key member of our organization, you will be responsible for managing day-to-day operations in Information Technology, including Technical Services, Systems Administration, Service Desk, and End User Technology.Key...

  • Front Desk Manager

    3 weeks ago

    Tampa, Florida, United States Hotel Resource Full time

    Job Title: Assistant Front Desk ManagerWe are seeking a highly motivated and customer-focused Assistant Front Desk Manager to join our team at Hotel Resource. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk associates.Key...

  • Service Desk Analyst

    3 weeks ago

    Tampa, Florida, United States MUFG Bank, Ltd. Full time

    Job SummaryIn this role, the Service Desk Analyst will serve as the primary point of contact for all incidents and service requests, based on prioritization and urgency/impact, as reported by business stakeholders.The position will also be responsible for ensuring standardized and comprehensive troubleshooting steps are performed for each individual...

  • Front Desk Operations Manager

    1 month ago

    Tampa, Florida, United States Crestline Hotels & Resorts Full time

    Job Summary:The Front Desk Supervisor plays a crucial role in maintaining the highest standards of productivity, employee morale, and guest satisfaction at Crestline Hotels & Resorts. As a key member of the hotel team, they are responsible for ensuring seamless front desk operations, providing exceptional guest service, and fostering a positive work...

  • Service Desk Specialist

    2 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job Title: Service Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Service Desk Technician and play a critical role in ensuring the smooth operation of our clients' systems. As a Service Desk Technician, you will be the primary point of contact for customers, providing timely and effective support to resolve technical issues.Key...

  • Service Desk Support Specialist

    4 weeks ago

    Tampa, Florida, United States General Dynamics Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician to join our team at General Dynamics Information Technology (GDIT). As a Service Desk Technician, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support and...

  • Service Desk Technician

    3 weeks ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team at AFB MacDill. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our end-users, ensuring seamless resolution of hardware, software, network, and applications...

  • Service Desk Support Specialist

    3 weeks ago

    Tampa, Florida, United States General Dynamics Full time

    Job Title: Service Desk TechnicianJoin General Dynamics Information Technology (GDIT) as a Service Desk Technician and play a critical role in ensuring the smooth operation of our clients' IT systems. As a Service Desk Technician, you will be the primary point of contact for users, providing timely and effective support to resolve technical issues and...

  • Service Desk Technician

    4 weeks ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team. As a key member of our IT support team, you will be responsible for providing top-notch technical support to our end-users.Key Responsibilities:Provide hardware, software, network, and applications problem resolution via...

  • Service Desk Technician

    2 weeks ago

    Tampa, Florida, United States Occam Solutions Full time

    Junior Service Desk TechnicianOccam Solutions is seeking a highly skilled and motivated Junior Service Desk Technician to join our team at AFB MacDill. As a key member of our support team, you will be responsible for providing top-notch technical support to our end-users, ensuring their hardware, software, network, and applications issues are resolved...

  • Help Desk Assistant Manager

    4 weeks ago

    Tampa, Florida, United States Enhance Health PLLC Full time

    Job Title: Help Desk Assistant ManagerEnhance Health PLLC is seeking a skilled Help Desk Assistant Manager to provide frontline technical support for all staff. The ideal candidate will foster positive end-user relationships and drive customer satisfaction.Key Responsibilities:Deliver technical support to employees and downlines.Foster positive relationships...

  • Service Desk Support Specialist

    4 weeks ago

    Tampa, Florida, United States General Dynamics Information Technology Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician to join our team at General Dynamics Information Technology. As a Service Desk Technician, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide technical support and assistance...

  • Front Desk Operations Manager

    3 weeks ago

    Tampa, Florida, United States Crestline Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionThe Front Desk Supervisor plays a crucial role in maintaining the highest standards of productivity, employee morale, and guest satisfaction at Crestline Hotels & Resorts.Key Responsibilities:Supervise the front desk operations to ensure seamless guest check-in and check-out processes.Lead a team of front desk staff to...

  • Service Desk Support Specialist

    4 weeks ago

    Tampa, Florida, United States MUFG - Mitsubishi UFJ Financial Group, Inc. Full time

    Job SummaryWe are seeking a highly skilled Service Desk Analyst to join our team at MUFG - Mitsubishi UFJ Financial Group, Inc.The successful candidate will serve as the primary point of contact for all incidents and service requests, prioritizing and addressing them based on urgency and impact.Key Responsibilities:Provide timely and effective support to...

  • Office Manager and Front Desk Coordinator

    4 weeks ago

    Tampa, Florida, United States Momentum Medical Management Llc Full time

    Momentum Medical Management Llc is seeking a skilled professional to oversee the day-to-day operations of the Tampa office. Key responsibilities include managing the front desk and handling administrative tasks. **Requirements:** * Strong management and administrative skills * Ability to work in a fast-paced environment * Proficiency in...

  • Front Desk Operations Manager

    4 weeks ago

    Tampa, Florida, United States The Westin Tampa Waterside Full time

    About The Westin Tampa WatersideWe are a unique landscaped island in downtown Tampa, offering a convenient location for business and leisure travelers alike. Our associates enjoy free meals, free dry cleaning of uniforms, free parking, incredible benefits, and a fun work environment.Job SummaryWe are seeking a skilled Front Desk Supervisor to assist the...

  • Front Desk Supervisor

    1 month ago

    Tampa, Florida, United States The Westin Tampa Waterside Full time

    About The Westin Tampa WatersideEscape to a unique landscaped island in downtown Tampa, where our hotel offers a convenient location for business and leisure travelers alike. Our associates enjoy a range of benefits, including free meals, free dry cleaning of uniforms, free parking, and a fun work environment.Job SummaryWe are seeking a highly skilled and...

  • Front Desk Agent

    3 weeks ago

    Tampa, Florida, United States HEI Hotels & Resorts Full time

    Job Title: Part Time Front Desk AgentAre you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment? We are seeking a Part Time Front Desk Agent to join our team at HEI Hotels & Resorts.Job Summary:The Part Time Front Desk Agent will be responsible for providing exceptional customer service to our guests,...