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Front Desk Manager

2 months ago

Tampa, Florida, United States Hotel Resource Full time
Job Title: Assistant Front Desk Manager

We are seeking a highly motivated and customer-focused Assistant Front Desk Manager to join our team at Hotel Resource. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing front desk operations, and leading a team of front desk associates.

Key Responsibilities:
  • Provide exceptional guest service, ensuring that all guests have a positive and memorable experience.
  • Manage front desk operations, including check-in, check-out, and room assignments.
  • Lead a team of front desk associates, providing guidance, support, and coaching to ensure excellent service delivery.
  • Monitor and maintain front desk performance metrics, identifying areas for improvement and implementing strategies to enhance guest satisfaction.
  • Collaborate with other departments, including housekeeping, food and beverage, and maintenance, to ensure seamless guest experiences.
  • Develop and implement effective training programs for front desk associates, ensuring they have the skills and knowledge to provide exceptional service.
  • Conduct regular audits to ensure compliance with hotel policies and procedures.
  • Manage front desk inventory, including supplies, amenities, and equipment.
  • Perform other duties as assigned by the General Manager or Assistant General Manager.
Requirements:
  • High school diploma or equivalent required; associate's or bachelor's degree in hospitality or a related field preferred.
  • Minimum 2 years of experience in a front desk or customer service role, preferably in a hotel or hospitality setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • A comprehensive training program to ensure your success in the role.