Front Desk Operations Manager

2 months ago

Tampa, Florida, United States The Westin Tampa Waterside Full time
About The Westin Tampa Waterside

We are a unique landscaped island in downtown Tampa, offering a convenient location for business and leisure travelers alike. Our associates enjoy free meals, free dry cleaning of uniforms, free parking, incredible benefits, and a fun work environment.

Job Summary

We are seeking a skilled Front Desk Supervisor to assist the Front Office Manager in managing the Front Office operations. The successful candidate will be responsible for ensuring customer satisfaction, quality service, and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals.

Key Responsibilities
  • Leadership and Communication: Communicate effectively with staff, guests, and management to provide clear direction and ensure seamless operations.
  • Guest Experience: Greet guests with a friendly and sincere welcome, use a positive and clear speaking voice, and respond to requests in a timely and accurate manner.
  • Registration and Check-Out: Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent details, and making appropriate selections of rooms based on guest needs.
  • Financial Transactions: Verify and imprint credit cards for authorization, handle cash, make change, and balance an assigned house bank.
  • Customer Service: Resolve customer complications and complaints by conducting thorough research and determining effective solutions.
  • Team Collaboration: Communicate verbally and in writing to provide clear direction to staff and establish effective working relationships.
Requirements
  • Education: High school diploma required, college degree preferred.
  • Experience: One year experience in customer service in hospitality or similar industry.
  • Skills: Ability to effectively deal with internal and external customers, basic mathematical skills, and considerable skill in the use of a calculator.
  • Physical Demands: Ability to stand, walk, and continuously perform behind the front desk.
Benefits

We offer a comprehensive benefit program that provides choices for your physical, mental, and financial wellness. Our benefits include competitive Medical and Dental programs, Vision insurance, Vacation, Sick, and Holiday programs, pet insurance, and a 401(k) Savings Plan with matching funds.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

  • Front Desk Operations Manager

    2 weeks ago

    Tampa, Florida, United States The Westin Tampa Waterside Full time

    About The Westin Tampa WatersideWe are seeking a highly skilled Front Desk Supervisor to join our team at The Westin Tampa Waterside. As a Front Desk Supervisor, you will be responsible for managing the Front Office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures.Key...

  • Hotel Front Desk Manager

    3 weeks ago

    Tampa, Florida, United States Crestview Management, LLC Full time

    Job Title: Hotel Front Desk Supervisor Job Summary: We are seeking a highly skilled and experienced Hotel Front Desk Supervisor to join our team at Marriott Tampa Westshore. As a key member of our front desk team, you will be responsible for overseeing the daily operations of the front desk area, ensuring excellent customer service, and maintaining a clean...

  • Hotel Front Desk Manager

    2 weeks ago

    Tampa, Florida, United States Crestview Management, LLC Full time

    Job Summary:The Front Desk Manager is responsible for overseeing the daily operations of the front desk area. This includes managing the front desk staff, ensuring excellent customer service, and maintaining a clean and organized front desk area.Key Responsibilities:* Supervise and train front desk staff to provide exceptional customer service* Ensure a...

  • Front Desk Supervisor

    2 months ago

    Tampa, Florida, United States The Westin Tampa Waterside Full time

    About The Westin Tampa WatersideEscape to a unique landscaped island in downtown Tampa, where our hotel offers a convenient location for business and leisure travelers alike. Our associates enjoy a range of benefits, including free meals, free dry cleaning of uniforms, free parking, and a fun work environment.Job SummaryWe are seeking a highly skilled and...

  • Front Desk Associate

    3 weeks ago

    Tampa, Florida, United States Crunch Fitness - CR Holdings Full time

    About the RoleCrunch Fitness is seeking a highly motivated and enthusiastic Front Desk Associate to join our team. As a key member of our front desk team, you will be responsible for providing exceptional customer service, answering member inquiries, and ensuring a positive experience for all guests.Key ResponsibilitiesProvide exceptional customer service to...

  • Front Desk Agent

    1 month ago

    Tampa, Florida, United States OCI Hospitality Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at DoubleTree Tampa Rocky Point Waterfront. As a key member of our hospitality team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities: Greet and...

  • Front Desk Agent

    4 weeks ago

    Tampa, Florida, United States Seminole Gaming Full time

    Job Title: Front Desk AgentJoin the Seminole Gaming team as a Front Desk Agent and be part of a dynamic and fast-paced environment. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a pleasant and memorable experience at our hotel.Responsibilities:Register arriving guests by completing necessary...

  • Front Desk Coordinator

    2 months ago

    Tampa, Florida, United States La Cava Jacobson & Goodis Full time

    Job Title: ReceptionistLa Cava Jacobson & Goodis is seeking a skilled Receptionist to join our team in the Tampa office. As a key member of our administrative team, you will be responsible for providing exceptional customer service, managing front desk operations, and ensuring a smooth and efficient work environment.Key Responsibilities:Customer Service:...

  • Front Desk Agent

    3 weeks ago

    Tampa, Florida, United States Seminole Gaming Full time

    Job Title: Front Desk AgentWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Seminole Gaming. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a pleasant hotel stay and overall gaming experience.Key Responsibilities:Register arriving guests by completing necessary...

  • Front Desk Associate

    2 weeks ago

    Tampa, Florida, United States Fairfield Inn TampaBrandon Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Staff Assistant to join our team at Fairfield Inn Tampa/Brandon. As a Front Desk Staff Assistant, you will be responsible for providing exceptional guest service, handling guest inquiries, and maintaining a clean and organized front desk area.Key ResponsibilitiesRegister guests and...

  • Front Desk Representative

    1 month ago

    Tampa, Florida, United States Pyramid Global Hospitality Full time

    Front Desk AgentWe are seeking a highly motivated and engaging individual to join our Front Desk team. As a Front Desk Agent, you will be responsible for creating a memorable first impression for our guests by providing exceptional customer service and ensuring a smooth check-in and registration process.Key Responsibilities:Provide warm and welcoming service...

  • Front Desk Representative

    2 weeks ago

    Tampa, Florida, United States Embassy Suites by Hilton Tampa Airport Westshore Hotel Full time

    Job DescriptionEmbassy Suites by Hilton Tampa Airport Westshore Hotel is seeking a skilled Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional customer service to our guests, handling room reservations, and managing front office operations.Key Responsibilities:Greet guests warmly and efficiently, using...

  • Front Desk Representative

    4 weeks ago

    Tampa, Florida, United States Pyramid Global Hospitality Full time

    Front Desk AgentWe are seeking a charismatic and detail-oriented individual to provide exceptional guest experiences at our Front Desk. As a Front Desk Agent, you will be the first point of contact for our guests, setting the tone for their stay with us.Key Responsibilities:Welcoming and registering guests in a friendly and efficient mannerProviding accurate...

  • Front Desk Associate

    2 months ago

    Tampa, Florida, United States HEI Hotels & Resorts Full time

    Front Desk Agent Job DescriptionWe are seeking a skilled and friendly Front Desk Agent to join our team at Aloft Tampa Downtown. As a key member of our front office team, you will be responsible for providing exceptional customer service to our guests, ensuring a seamless and enjoyable experience during their stay.Responsibilities:Greet guests warmly and...

  • Front Desk Associate

    2 weeks ago

    Tampa, Florida, United States Dave & Buster Full time

    Job Summary: We are seeking a highly motivated and enthusiastic Front Desk Staff to join our team at Dave & Buster's. As a Front Desk Staff, you will be the first point of contact for our Guests, providing a warm and welcoming experience that sets the tone for their visit. Key Responsibilities: Deliver exceptional Guest service by greeting and assisting...

  • Front Desk Supervisor

    2 weeks ago

    Tampa, Florida, United States HEI Hotels & Resorts Full time

    Front Desk Supervisor Job DescriptionAt HEI Hotels & Resorts, we are seeking a highly skilled Front Desk Supervisor to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional customer service, quality service, and compliance with corporate/franchise policies and procedures.Key...

  • Front Desk Agent

    2 weeks ago

    Tampa, Florida, United States Seminole Gaming Full time

    Job SummaryThe Front Desk Agent is a key member of our team, responsible for providing exceptional customer service to our guests. This role requires a high degree of interpersonal and customer relations skills, as well as the ability to work in a fast-paced environment.ResponsibilitiesRegister arriving guests and settle account balances of departing...

  • Front Desk Agent

    3 weeks ago

    Tampa, Florida, United States Pyramid Global Hospitality Full time

    Job Title: Front Desk AgentAt Pyramid Global Hospitality, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless check-in and check-out experience.Key...

  • Front Desk Associate

    3 weeks ago

    Tampa, Florida, United States Atrium Hospitality Full time

    Hotel Front Desk AssociateWe are seeking a highly motivated and customer-focused individual to join our Front Desk team at Tampa Embassy Suites. As a Front Desk Associate, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable experience.Key Responsibilities:Check guests in and out, ensuring accurate...

  • Front Desk Representative

    1 month ago

    Tampa, Florida, United States McKibbon Hospitality Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at McKibbon Hospitality. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key ResponsibilitiesAnticipate and respond to guests' needs in a timely...