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Service Desk Support Specialist

2 months ago

Tampa, Florida, United States General Dynamics Full time
Job Summary

We are seeking a highly skilled Service Desk Technician to join our team at General Dynamics Information Technology (GDIT). As a Service Desk Technician, you will be the primary point of contact for customers, providing technical support and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide technical support and assistance to customers via phone, email, and in-person
  • Resolve technical issues and escalate complex problems to senior technicians or management as needed
  • Document and track customer interactions and issues in our ticketing system
  • Collaborate with internal teams to resolve technical issues and improve overall customer experience
  • Stay up-to-date with the latest technology trends and advancements to provide expert-level support
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • 1+ years of experience in a technical support role, preferably in a service desk environment
  • CompTIA Security+ CE certification or higher
  • Top Secret-SCI security clearance, with the ability to obtain CI/Polygraph clearance
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
About GDIT

GDIT is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber, and application development.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.