Bath Remodeling Operations Lead

6 days ago

Lexington, Kentucky, United States Bath Experts Full time
About the Role:

The Installation Operations Manager is responsible for overseeing the day-to-day operations of the installation team to ensure the timely and efficient installation while providing the highest level of customer service.

The ideal candidate will possess a plumbers license, have the ability to provide leadership, manage various tasks/projects, be highly skilled in customer service, and deliver desired performance results.

Job Duties & Responsibilities:
  • Oversee daily operation of the bath remodeling installation process ensuring all install objectives are accomplished in a timely and efficient manner
  • Provide leadership and technical expertise for the installation crews including on-site support when necessary
  • Meet or exceed performance metrics for customer service, installs, etc.
  • Ensure alignment of activities and resources within the operations team, and ensure cross-organization collaboration and employee involvement where appropriate
  • Collaborate with all office and corporate functional teams including installation, operations, sales, customer services, etc.
  • Maintain safe and healthy work environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
  • Manage inventory including analysis of our inventory and ensure we are utilizing our inventory effectively, purchasing the right materials, and maintaining inventory to meet installation needs
  • Serve as the primary point of contact for all customer concerns/issues related to installation, quality, customer service, or accidents and mishaps on-site
  • Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints
  • Train, coach and develop installation employees and contractors both in the office and in the field
Requirements:
  • 2+ years experience in operations, home construction, remodeling, and/or installation management
  • Plumbing License in the state of Kentucky, preferred
  • Knowledge of technical aspects of home construction, residential remodeling, bath remodeling, and/or residential installation management
  • Proven customer resolution skills required; ability to provide excellent customer services
  • Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions
  • Possess leadership skills including time management and ability to delegate tasks
  • Demonstrated superior quality and attention to detail in all facets of operations
  • Ability to juggle various work activities and shift their attention from one task to another to meet company demands
  • Ability to teach others through hands-on and documentation-based learning methods
About Bath Experts:

Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces.

We strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry.

We have generated over 1,300 customer reviews, with a 4.9 overall star rating and Bath Experts has been recognized as a "2024 Top Workplace in Indiana" for the 2nd consecutive year

We offer top-of-the-industry compensation packages that include high wages and comprehensive benefits, and a commitment to giving back to our local charities (donated over $100,000 to local children's hospitals and youth charities)

Equal Employment Opportunity:

It is the policy of Bath Experts to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

All employees are subject to a pre-employment screening process including a background check and drug screen.

In addition, we will provide reasonable accommodations for qualified individuals with disabilities.

If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.

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