Patient Services Coordinator

7 days ago


Dubuque, Iowa, United States Area Substance Abuse Council Full time
Transform Lives as a Patient Services Representative

At Area Substance Abuse Council (ASAC), we're dedicated to providing life-changing services to our patients. As a Patient Services Representative, you'll play a vital role in our office, serving as the first point of contact for patients seeking our support.

Key Responsibilities:
  • Perform patient check-in with precision, updating demographic information and collecting financial details.
  • Provide exceptional customer service, greeting patients and notifying staff of their arrival.
  • Manage office opening and closing duties, ensuring tidiness in waiting areas and staff areas.
  • Direct incoming calls to the right departments or staff members.
  • Schedule and confirm patient appointments.
  • Verify insurance eligibility and benefits, informing patients of their financial responsibilities.
  • Collect patient payments in a professional and courteous manner.
  • Manage patient correspondence via phone, fax, mail, and email.
  • Reconcile cash drawer and complete deposits according to agency guidelines.
Requirements:
  • High school diploma/GED required.
  • Strong computer skills, including Microsoft Office proficiency.
  • Effective communication and previous experience with a multi-line phone system.
  • Ability to complete an extensive background check process.
Compensation and Benefits:

As a Patient Services Representative, you'll start with a competitive hourly rate of $15.70. You'll also be eligible for a comprehensive benefits package, including Health, Dental, and Vision coverage, FSA, company-paid Life/AD&D/Short and Long-Term Disability insurance, Voluntary Life Insurance, and more.

We support your overall well-being with an Employee Assistance Program (EAP), Paid Holidays, a 403(b) Retirement plan with a match, and a generous Vacation, Personal Time, and Sick Leave Plan.



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