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Patient Care Coordinator

2 months ago

Dubuque, Iowa, United States Trinity Health Full time
Employment Type:
Part timeShift:
Day Shift

Overview:

POSITION OBJECTIVE:

The Patient Care Coordinator role encompasses the full scope of responsibilities associated with patient assistance and administrative support. This position is essential for managing patient scheduling, assessing staffing requirements to ensure optimal care delivery, confirming insurance details, welcoming patients, and liaising with healthcare professionals to gather necessary information.

Role Responsibilities:

Your well-being is our priority.

At Trinity Health, we take ownership of our actions to fulfill our collective mission. We value our team members and encourage you to take responsibility for every interaction.

What We Provide:

We prioritize your health and wellness, which is why our benefits package includes:
  • Wellness initiatives
  • Tuition reimbursement
  • Customizable health insurance options, including dental and vision coverage
  • Paid time off
  • Long- and short-term leave options
  • Retirement savings plans
  • Life insurance benefits
Key Duties:
  • Adhere to the principles of compassion and expected behaviors outlined in Trinity Health's Model of Caring and Code of Conduct, fostering an environment where all individuals are treated in alignment with our Mission and Values.
  • Maintain a comprehensive understanding of relevant Federal, State, and local regulations, as well as Trinity Health's Organizational Integrity Program and Standards of Conduct, ensuring compliance that reflects ethical and professional standards.
  • Foster a collaborative and professional work atmosphere to enhance the public image of Trinity Health.
  • Understand and comply with all regulations concerning patient health, safety, and medical information (i.e., HIPAA, Stark, etc.).
  • Establish rapport with patients to ensure their comfort and ease.
  • Provide clear instructions and work effectively with minimal supervision.
  • Exhibit strong interpersonal and communication skills.
  • Plan daily tasks and operate independently.
  • Demonstrate competence in delivering clinical support to the designated patient demographic.
  • Perform basic administrative tasks, including filing, phone management, and record maintenance.
  • Promote customer satisfaction through effective communication.
  • Engage with patients via phone and in-person to collect necessary information for accurate scheduling.
  • Ensure all required documentation for patient care is completed accurately.
  • Coordinate with insurance providers to verify authorizations and coverage.
  • Collaborate with healthcare professionals to obtain essential information for patient treatment (prescriptions, office notes, multidisciplinary plans).
  • Serve as the primary contact for patients and staff regarding therapy services and programming.
  • Utilize computer systems for scheduling, registrations, and electronic medical records.
  • Proficiently handle phone, fax, and scanning tasks.
  • Perform additional duties as assigned.
Qualifications:
  • High school diploma is required.
  • Experience in office and computer operations is essential.
  • Previous experience in a healthcare environment is preferred.
  • Child and Dependent Adult Abuse Mandatory Reporter Training is required within six months of hire and every five years thereafter.
  • Basic Life Support Certification (BLS) is required within 30 days of hire and every two years thereafter.
  • Possess strong computer skills and the ability to learn various software programs, including billing systems, electronic medical records, and Microsoft Office.
  • Exhibit excellent communication skills both in person and over the phone, particularly when dealing with sensitive health information.
  • Able to navigate multiple insurance requirements and processes.
  • Effectively admit patients into the system, ensuring accuracy and clarity in the process.
  • Understand relevant healthcare topics related to patient care and documentation, providing basic education to patients as needed.
  • Manage competing tasks and interruptions effectively, demonstrating strong organizational skills.
Trinity Health is committed to providing exceptional, personalized care to our communities, employing a diverse team dedicated to improving access and enhancing care coordination.

Our Mission:

We serve together in the spirit of compassion, acting as a transformative healing presence within our communities.

Our Core Values:
  • Reverence
  • Commitment to Those Who are Underserved
  • Safety
  • Justice
  • Stewardship
  • Integrity
Our Vision:
  • To be the most trusted health partner for life.
Our Actions:

As a Trinity Health team member, I will:
  • Listen to understand.
  • Learn continuously.
  • Simplify processes.
  • Develop solutions.
  • Deliver exceptional service.
  • Prioritize safety.
  • Embrace and drive change.
  • Foster teamwork.
  • Assume positive intent.
  • Hold myself and others accountable.
  • Communicate with respect and honesty.
  • Serve every individual with empathy and dignity.
  • Champion diversity, equity, and inclusion.
Our Commitment to Diversity and Inclusion:

Trinity Health values a diverse workforce, recognizing that varied experiences and perspectives enhance our ability to provide equitable care. We are an Equal Opportunity Employer, ensuring all qualified applicants receive consideration without regard to race, gender, religion, or any other protected status.