Patient Intake Coordinator
1 week ago
About Hines & Associates, Inc.
Hines & Associates, Inc. stands as a prominent, independent entity in the realm of tailored managed health care, emphasizing the significance of comprehensive services alongside program excellence and cost efficiency. With a legacy spanning over three decades, our reputation as a leader in the industry is built on innovative and professional health care solutions. We are dedicated to optimizing health care expenditures while ensuring high-quality care through effective programs and personalized services.
Position Overview
The Medical Intake/Data Entry role serves as a crucial initial point of contact for Hines & Associates. This position supports the Utilization Review Department by gathering intake information, establishing electronic patient records, and managing the distribution of certification letters.
Key Responsibilities:
- Respond to Utilization Review inquiries and direct calls to the appropriate personnel, as well as retrieve and relay messages to the relevant nursing staff.
- Gather demographic details to facilitate the creation of patient files.
- Handle correspondence through printing, mailing, faxing, and copying as required.
- Perform additional tasks as assigned.
Training and Qualifications:
We are open to training enthusiastic individuals with a strong customer service orientation.
- Eligible for quarterly bonuses.
- This is a full-time role, operating Monday through Friday, with no weekend or evening shifts.
- Comprehensive benefits package, including a 401k plan with company matching.
- Paid time off.
- Work Schedule: Monday - Friday, 9:30 am - 6:00 pm.
- Shift Differential Available for this schedule.
We provide a hybrid work model, allowing for two remote days per week following successful training completion. Candidates must be available to work in the office five days a week during the training phase.
Requirements:
Education: A High School Diploma or equivalent is required. Coursework in computer applications, medical terminology, data entry, word processing, and secretarial training is preferred.
Skills: Proficiency in computer usage, data entry in databases, word processing, and managing multi-line telephone systems. Bilingual abilities are advantageous but not mandatory.
Experience: A minimum of one year of professional office experience is required, with prior experience in a healthcare setting being essential.
Personal Attributes: A friendly and helpful telephone demeanor, accurate proofreading skills, precise data entry capabilities, and the ability to organize and prioritize a diverse range of tasks as directed by the assigned URA Team Leader. Must be adept at collaborating with various professional staff and providing clerical support as needed. A solid understanding of customer service principles is essential.
Compensation: Hourly Wage
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