Patient Intake Coordinator

1 week ago


Dubuque, Iowa, United States Hines & Associates Inc Full time

About Hines & Associates, Inc.

Hines & Associates, Inc. stands as a prominent, independent entity in the realm of tailored managed health care, emphasizing the significance of comprehensive services alongside program excellence and cost efficiency. With a legacy spanning over three decades, our reputation as a leader in the industry is built on innovative and professional health care solutions. We are dedicated to optimizing health care expenditures while ensuring high-quality care through effective programs and personalized services.

Position Overview

The Medical Intake/Data Entry role serves as a crucial initial point of contact for Hines & Associates. This position supports the Utilization Review Department by gathering intake information, establishing electronic patient records, and managing the distribution of certification letters.

Key Responsibilities:

  • Respond to Utilization Review inquiries and direct calls to the appropriate personnel, as well as retrieve and relay messages to the relevant nursing staff.
  • Gather demographic details to facilitate the creation of patient files.
  • Handle correspondence through printing, mailing, faxing, and copying as required.
  • Perform additional tasks as assigned.

Training and Qualifications:

We are open to training enthusiastic individuals with a strong customer service orientation.

  • Eligible for quarterly bonuses.
  • This is a full-time role, operating Monday through Friday, with no weekend or evening shifts.
  • Comprehensive benefits package, including a 401k plan with company matching.
  • Paid time off.
  • Work Schedule: Monday - Friday, 9:30 am - 6:00 pm.
  • Shift Differential Available for this schedule.

We provide a hybrid work model, allowing for two remote days per week following successful training completion. Candidates must be available to work in the office five days a week during the training phase.

Requirements:

Education: A High School Diploma or equivalent is required. Coursework in computer applications, medical terminology, data entry, word processing, and secretarial training is preferred.

Skills: Proficiency in computer usage, data entry in databases, word processing, and managing multi-line telephone systems. Bilingual abilities are advantageous but not mandatory.

Experience: A minimum of one year of professional office experience is required, with prior experience in a healthcare setting being essential.

Personal Attributes: A friendly and helpful telephone demeanor, accurate proofreading skills, precise data entry capabilities, and the ability to organize and prioritize a diverse range of tasks as directed by the assigned URA Team Leader. Must be adept at collaborating with various professional staff and providing clerical support as needed. A solid understanding of customer service principles is essential.



Compensation: Hourly Wage



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