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Patient Care Coordinator

2 months ago

Dubuque, Iowa, United States Trinity Health Full time
Job Title:

PMR Aide/Receptionist

Company:

MercyOne Eastern Iowa

Job Summary:

We are seeking a highly skilled and compassionate PMR Aide/Receptionist to join our team at MercyOne Eastern Iowa. As a PMR Aide/Receptionist, you will play a vital role in providing exceptional patient care and administrative support to our patients and staff.

Responsibilities:
  • Admit patients into the Mercy system, gathering necessary information to complete the process with consistent accuracy and provide explanations to patients
  • Schedule patients in their respective work areas, assist with determining staffing needs to provide adequate patient care, and verify and complete insurance requirements
  • Communicate with patients and other healthcare professionals to obtain needed information for treatment
  • Perform basic clerical duties, including filing, phone, and record keeping
  • Use computer for scheduling programs, registrations, and electronic medical records
  • Proficient with phone, fax, and scanning
  • Perform other duties as assigned
Requirements:
  • High school diploma required
  • Office and computer experience required
  • Experience in a healthcare setting preferred
  • Child and Dependent Adult Abuse Mandatory Reporter Training required within 6 months of hire and every 5 years thereafter
  • Basic Life Support Certification (BLS) required within 30 days of hire and every 2 years thereafter
  • Possesses excellent computer skills and ability to learn multiple computer programs
  • Possesses excellent communication skills in person and on the phone and deals frequently with protected health information
  • Able to learn multiple insurances and carry out requirements for each
Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:
  • Reverence
  • Commitment to Those Who are Poor
  • Safety
  • Justice
  • Stewardship
  • Integrity
Our Vision:

We will be the most trusted health partner for life.

Our Actions:
  • Listen to understand
  • Learn continuously
  • Keep it simple
  • Create solutions
  • Deliver outstanding service
  • Own and speak up for safety
  • Expect, embrace, and initiate change
  • Demonstrate exceptional teamwork
  • Trust and assume good intentions
  • Hold myself and others accountable for results
  • Communicate directly with respect and honesty
  • Serve every person with empathy, dignity, and compassion
  • Champion diversity, equity, and inclusion
Our Promise:

We Listen. We Partner. We Make it Easy.