Housekeeping Department Head

6 days ago

New Orleans, Louisiana, United States HRI DEVELOPMENT Full time
Job Title: Housekeeping Operations Manager

Job Summary:

We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at HRI Development. The successful candidate will be responsible for overseeing the daily operations of the Housekeeping Department, ensuring that all lodge units and association property are maintained to the highest standards.

Key Responsibilities:

  • Oversee the daily operations of the Housekeeping Department, including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
  • Maintain high standards in all aspects of internal and external service and promote a culture of excellence within the department.
  • Promote unity and teamwork throughout the department and ensure that all staff members are working together to achieve common goals.
  • Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry, and Public areas.
  • Communicate with guests in a professional, courteous, and helpful manner, ensuring that their needs are met and exceeded.
  • Manage Housekeeping teams to maximize the guest experience, efficiently complete daily departmental objectives, and ensure that all staff members are working together to achieve common goals.
  • Enforce Lodge standards, policies, and procedures with staff, ensuring that all employees are aware of and adhere to company policies and procedures.
  • Direct and evaluate the performance of staff, providing feedback and coaching to ensure that all employees are meeting their performance goals.
  • Motivate staff and maintain a cohesive team, ensuring that all employees are working together to achieve common goals.
  • Hire and supervise housekeeping line employees and supervisors, ensuring that all staff members are properly trained and equipped to perform their duties.
  • Develop and maintain training programs to create proper quality and quantity cleaning results, ensuring that all staff members are properly trained and equipped to perform their duties.
  • Establish and ensure compliance with guest service standards, ensuring that all guests receive exceptional service and that all staff members are aware of and adhere to company policies and procedures.
  • Utilize inventories to provide high-quality housekeeping and maintenance of the units, ensuring that all lodge units and association property are maintained to the highest standards.
  • Develop a positive rapport with all owners, associations, and board members, ensuring that all stakeholders are aware of and satisfied with the level of service provided.
  • Know and have responsibility for the implementation of policies and procedures set forth by the company, ensuring that all staff members are aware of and adhere to company policies and procedures.
  • Initiate and maintain effective communication within the housekeeping department and between all other departments and associates, ensuring that all staff members are aware of and adhere to company policies and procedures.
  • Ensure grooming and conduct standards for all housekeeping associates are enforced, ensuring that all staff members are properly trained and equipped to perform their duties.
  • Provide superior cleaning techniques and results in all managed product types, ensuring that all lodge units and association property are maintained to the highest standards.
  • Provide feedback to management and owners on specific furnishing and product needs, ensuring that all stakeholders are aware of and satisfied with the level of service provided.
  • Develop and maintain effective payable, payroll, work order, and other written paperwork systems, ensuring that all financial and administrative tasks are completed in a timely and accurate manner.
  • Provide quality control and care of linen, supplies, and equipment, ensuring that all lodge units and association property are maintained to the highest standards.
  • Perform any other duties assigned by Management, ensuring that all tasks are completed in a timely and accurate manner.

Minimum Requirements:

  • High school graduate or equivalent.
  • Must be able to sit/stand/walk for long periods of time.
  • Ability to handle pressure situations and exercise good judgment.
  • Must have some knowledge of laundry.
  • 3 years previous housekeeping management or related experience.
  • Ability to directly supervise 20+ people.
  • Computer knowledge.

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