Housekeeping Team Lead

4 days ago

New Orleans, Louisiana, United States Kimpton Hotel Full time
About the Role

We are seeking a highly skilled and experienced Housekeeping Supervisor to join our team at Kimpton Hotel Fontenot. As a Housekeeping Supervisor, you will be responsible for ensuring the cleanliness and maintenance of our hotel guest rooms, meeting rooms, hallways, and public areas.

Key Responsibilities
  • Inspect and maintain the cleanliness and physical condition of hotel guest rooms, meeting rooms, hallways, and public areas.
  • Maintain a positive and friendly attitude with all guests and other employees to act as the communicator and liaison between guests and cleaners.
  • Prepare inspection reports with the status of all guest rooms at the beginning of the shift, including all guest requests, out-of-order rooms, and show rooms for the day.
  • Inspect all guest check-out rooms for cleanliness, appropriate guest amenities, and the correct working condition of room equipment.
  • Report any substandard conditions or damage of the guest room to the Housekeeping department.
  • Evaluate room cleaners on their job performance according to hotel standards.
  • Take appropriate action (retraining, etc.) to ensure room cleaners are performing at a high quality level.
  • Notify Front Desk of all vacant and clean rooms, completion of guest requests, and room status discrepancies.
  • Answer the department telephone using friendly telephone etiquette.
  • Help guests with special requests, information, and status of Lost & Found items.
  • Check the hotel's PMS computer for information concerning room status and to enter updated room status.
  • Collect, log, and secure all lost and found items in a locked cabinet.
  • Confirm the work schedule for the following day with room cleaners.
  • Complete a written report of all room statuses for the Front Desk.
  • File all daily reports in the file cabinet.
Requirements
  • High School Diploma is preferred.
  • 1 year of experience in customer service or similar role.
  • Housekeeping supervisory or related job experience is preferred.
  • Flexible schedule, able to work mornings, nights, holidays, and weekends when needed.
About Us

Kimpton Hotel Fontenot is a boutique hotel that values diversity and inclusivity. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives.

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