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Housekeeping Operations Manager

2 months ago

New Orleans, Louisiana, United States HRI DEVELOPMENT Full time
Job Title: Housekeeping Operations Manager

Department: Housekeeping

Supervision Exercised: Housekeeping Supervisors, Housekeeping staff

Supervision Received: General Manager, Assistant General Manager

Job Summary

Responsible for the organization of cleanliness and maintenance in all lodge units and association property. To maintain the Housekeeping Department following standards and guidelines established by the company.

Key Responsibilities
  • Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
  • Maintain high standards in all aspects of internal and external service and embrace the Teton Mountain Lodge service culture.
  • Promote unity and teamwork throughout the department.
  • Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry, and Public areas.
  • Communicate with guests in a professional, courteous, and helpful manner.
  • Manage Housekeeping teams to maximize the guest experience, exceed expectations, and efficiently complete daily departmental objectives.
  • Enforce Lodge standards, policies, and procedures with staff.
  • Direct and evaluate the performance of staff and follow up with training where needed.
  • Motivate staff and maintain a cohesive team.
  • Hire and supervise housekeeping line employees and supervisors.
  • Develop and maintain training programs to create proper quality and quantity cleaning results.
  • Establish and ensure compliance with guest service standards.
  • Utilize inventories to provide high-quality housekeeping and maintenance of the units.
  • Develop a positive rapport with all owners, associations, and board members.
  • Know and have responsibility for the implementation of policies and procedures set forth.
  • Initiate and maintain effective communication within the housekeeping department and between all other departments and associates.
  • Ensure grooming and conduct standards for all housekeeping associates are enforced.
  • Provide superior cleaning techniques and results in all managed product types.
  • Provide feedback to management and owners on specific furnishing and product needs.
  • Develop and maintain effective payable, payroll, work order, and other written paperwork systems.
  • Provide quality control and care of linen, supplies, and equipment.
  • Perform any other duties assigned by Management.
Minimum Requirements
  • High school graduate or equivalent
  • Must be able to sit/stand/walk for long periods of time
  • Ability to handle pressure situations and exercise good judgment
  • Must have some knowledge of laundry
  • 3 years previous housekeeping management or related experience
  • Ability to directly supervise 20+ people:
  • Computer knowledge