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Customer Service Representative

2 months ago

Albany, New York, United States TriMas Corporation Full time

Job Summary

The Customer Account Specialist is a key role within TriMas Corporation, serving as the primary point of contact for external customers and internal stakeholders. This position requires a self-motivated and self-directed individual who can excel in a fast-paced environment.

Main Responsibilities

  • Manage customer purchase orders and initiatives, ensuring timely and accurate execution.
  • Communicate customer-specific expectations with cross-functional teams, including engineering, production, and quality.
  • Develop and maintain strong relationships with customers, understanding their needs and preferences.
  • Resolve complex issues and provide exceptional customer service.
  • Collaborate with internal teams to ensure seamless order management, quoting, logistics, and invoicing processes.

Qualifications and Skills

  • Bachelor's degree or 5 years of equivalent experience in a related field.
  • 2-5 years of experience in sales, customer service, marketing, or finance.
  • Proficient in Microsoft Excel and the Office Suite.
  • Experience with Syteline or equivalent MRP systems a plus.
  • Strong customer focus, analytical, and project management skills.
  • Excellent communication and customer experience skills.
  • Aptitude for working collaboratively in a team environment.
  • Continuous improvement focus.
  • Demonstrated organizational skills.
  • Demonstrated sense of urgency, flexibility, and adaptability.
  • Results-driven and understands the link between action and results.
  • Proven ability to multi-task in a fast-paced environment.

What We Offer

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation and benefits package.