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Customer Service Specialist

2 months ago

Albany, New York, United States StateJobsNY Full time

Overview:
Are you seeking a fulfilling career that promotes a healthy work/life balance? The Office of the New York State Comptroller is looking for dedicated individuals to fill the role of Call Center Representative.

Qualifications:
To qualify for this position, candidates must meet the following criteria:

  • High school diploma or equivalent, along with one year of experience in a customer service role, either in-person or in a call center.
  • Alternatively, candidates may qualify with 30 college semester credit hours.

Competitive Minimum Qualifications:
Applicants must be reachable on the appropriate eligible list for this title or eligible for transfer under relevant Civil Service regulations.

Responsibilities:
The Call Center Representative will:

  • Provide initial contact and assistance to customers via telephone, guiding them through the self-service features of the PeopleSoft system.
  • Address straightforward inquiries by explaining the functionalities of the PeopleSoft system, including assistance with address changes and understanding loan processes.
  • Help customers register for the self-service portal by verifying their identities through various means.
  • Document any system issues by logging Problem Incident Reports for further investigation.
  • Assist with casework and resolve inquiries related to Retirement System matters.
  • Utilize a personal computer to access databases and retrieve necessary information.

Desired Skills:
Ideal candidates will possess:

  • Strong interpersonal skills for effective communication with customers and colleagues.
  • Proficient oral and written communication abilities.
  • Attention to detail and the ability to complete tasks within specified timeframes.
  • Familiarity with various databases and systems relevant to the Retirement System.
  • A solid understanding of self-service applications and Retirement System policies.

Telecommuting Options:
The Office of the New York State Comptroller supports telecommuting arrangements based on operational needs. New employees may have restrictions on telecommuting for an initial period.

Equal Opportunity Employment:
The Office values diversity and encourages a professional environment that fosters self-evaluation and support among coworkers.