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Customer Experience Specialist

2 months ago

Albany, New York, United States Conduent Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional service to our clients' customers, responding to their inquiries, and resolving any issues they may have.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or other communication channels
  • Provide accurate and timely information to customers regarding our products and services
  • Resolve customer complaints and issues in a professional and courteous manner
  • Collaborate with internal teams to ensure seamless service delivery
  • Continuously improve customer satisfaction and loyalty through proactive communication and issue resolution
Requirements
  • High school diploma or equivalent required
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills
  • Ability to maintain confidentiality and handle sensitive information
What We Offer
  • Competitive hourly rate of $14-17 per hour
  • Full-time employment with benefits, including paid holidays and time off
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
About Conduent

Conduent is a leading business process services company that helps organizations improve their performance and achieve their goals. We are committed to delivering exceptional service and value to our clients and their customers.