Customer Service Director
7 days ago
The Customer Service Director will oversee a team of customer service representatives in a high-performing contact center environment. The role requires excellent communication and leadership skills to ensure seamless customer interactions and team performance.
Main Responsibilities:
- Lead a team of customer service representatives to deliver exceptional customer experiences
- Maintain up-to-date knowledge of company policies and procedures
- Develop and implement training programs for team members
- Monitor and improve call handling quality and efficiency
- Collaborate with other departments to achieve business objectives
Requirements:
- Associates degree and/or relevant experience required
- Two years of experience working in a call center or service environment required
- Three years of healthcare experience preferred
- Excellent communication and interpersonal skills
- Ability to work well under pressure and meet deadlines
Benefits:
- Competitive salary range $45,000 - $50,000 per year
- Benefit package including medical, dental, and vision insurance
- 401(k) plan with company match
- 10 paid vacation days, 12 paid holidays, and 6 sick days
-
Customer Service Director
2 weeks ago
Chicago, Illinois, United States Double Good Full timeDouble Good's MissionWe're on a mission to create more joy in people's lives. At Double Good, we believe that every customer interaction should be an opportunity to make a positive impact. That's why we're seeking a highly skilled and experienced Customer Service Director to join our growing team.A key member of our Growth function, the Customer Service...
-
Customer Service Director
2 weeks ago
Chicago, Illinois, United States Michael Page Full timeAre you a seasoned customer service professional looking for a challenging role? We have an exciting opportunity for a Customer Service Director to join our team at Michael Page. As a key member of our organization, you will be responsible for leading a team of customer-facing professionals and providing exceptional service to our clients.
-
Customer Service Director
2 weeks ago
Chicago, Illinois, United States Sterling Engineering Full timeCompany Overview: At Sterling Engineering, we are a renowned engineering staffing agency dedicated to building careers for thousands of professionals. Our expert recruiters provide comprehensive support throughout the hiring process, and as a Best of Staffing company, we offer exciting work opportunities with top employers across the U.S.Salary and Benefits:...
-
Customer Service Director
4 weeks ago
North Chicago, Illinois, United States AbbVie, Inc Full timeAbout AbbVie, Inc.A leading global biopharmaceutical company with a commitment to advancing the treatment of serious health conditions. We have a diverse portfolio of products and a talented workforce dedicated to delivering innovative solutions for patients worldwide.Estimated Salary: $120,000 - $150,000 per yearJob DescriptionWe are seeking an experienced...
-
Customer Experience Director
2 days ago
Chicago, Illinois, United States Brilliant Earth Full timeCustomer Experience DirectorWe are seeking an experienced Customer Experience Director to lead our customer-facing team at Brilliant Earth. The ideal candidate will have a passion for customer service and a proven track record of driving business growth through exceptional customer experiences.This role offers a competitive salary range of $80,000 - $110,000...
-
Chicago, Illinois, United States West Monroe Experienced Full timeWe are seeking a seasoned professional to join our team as an Executive Director of Customer Service Transformation. In this role, you will lead the development and implementation of strategies that drive customer satisfaction and loyalty.Key Responsibilities:Lead client engagements and large-scale transformation in customer service from strategy development...
-
Chicago, Illinois, United States NTT DATA Full timeJob SummaryWe are seeking an experienced Customer Service Director to lead our Contact Center operations in Chicago, Illinois. This role will oversee the management of customer interactions, ensuring high levels of satisfaction and compliance with client needs.
-
Operations Director
4 weeks ago
Chicago, Illinois, United States United Service Companies Full timeJob Opportunity: Operations DirectorUnited Service Companies is seeking an experienced Operations Director to lead the Offshore Rooftop venue.About the RoleWe are looking for a results-driven leader with a proven track record in managing high-volume venues. As Operations Director, you will be responsible for overseeing all aspects of the rooftop venue,...
-
Director of Customer Success
2 weeks ago
Chicago, Illinois, United States Double Good Full timeDirector of Customer SuccessAbout Double GoodWe're a company that's passionate about creating joy in people's lives. We're looking for a skilled leader to join our team and help us achieve our goals.The estimated salary for this role is $110,000 - $160,000 per year, depending on experience.Job DescriptionThe Director of Customer Success will be responsible...
-
Customer Experience Director
3 weeks ago
Chicago, Illinois, United States Summer House - Chicago Full timeJob OverviewSummer House - Chicago seeks a seasoned Customer Experience Director to join our team.About the RoleWe are seeking an experienced professional to lead our host operations and drive exceptional customer experiences. As a Customer Experience Director, you will be responsible for setting the tone for exceptional service, ensuring seamless guest...
-
Director of Onboarding and Customer Experience
4 weeks ago
Chicago, Illinois, United States Cision Ltd. Full timeJob OverviewCision Ltd. is a leading provider of cloud-based software for public relations, marketing, and customer experience. We are seeking an experienced Director of Onboarding and Customer Experience to join our team.About the RoleThe Director of Onboarding and Customer Experience will be responsible for driving customer success by ensuring a seamless...
-
Customer Experience Director
5 days ago
Chicago, Illinois, United States Abercrombie and Fitch Co. Full timeAbercrombie & Fitch Co. is a dynamic and fast-paced retail environment that offers exciting opportunities for career growth and development. We are seeking a Customer Experience Director to join our team at Milwaukee Avenue and lead our efforts in delivering exceptional customer experiences. The estimated salary for this position is $80,000 - $100,000 per...
-
Regional Service Director
4 weeks ago
Chicago, Illinois, United States PEAK Technologies Full time**About Us**PPeak Technologies has a long history of delivering innovative enterprise mobility, managed services, printing and mobile data capture solutions to performance-driven organizations.We are currently seeking a highly motivated Regional Service Director to join our team. In this role, you will be responsible for providing exceptional service and...
-
Customer Service Associate
4 days ago
Chicago, Illinois, United States At Your Service Full timeJob Title: Customer Service AssociateSalary: $16.45 per hourJob Overview: We are seeking a highly motivated and detail-oriented Customer Service Associate to join our team at At Your Service. The ideal candidate will have excellent communication skills and the ability to provide top-quality customer service.About the Role: As a Customer Service Associate,...
-
Customer Service Director
5 hours ago
Chicago, Illinois, United States LACOSTE CHICAGO Full timeResponsibilitiesThe Sales Supervisor will be responsible for:Leading and motivating a team of sales associates to achieve sales targets and deliver exceptional customer serviceDeveloping and implementing sales strategies to drive business growth and increase revenueCoaching and guiding sales associates to improve their sales skills and performanceMaintaining...
-
Customer Service Director
3 days ago
Chicago, Illinois, United States First Savings Bank of Hegewisch Full timeSenior Banking Supervisor Job SummaryWe are seeking an experienced Senior Banking Supervisor to join our team at the First Savings Bank of Hegewisch. In this role, you will be responsible for leading our cash handling and customer service functions, ensuring the smooth operation of our branch and providing exceptional service to our customers.Duties and...
-
Catering Services Director
3 days ago
Chicago, Illinois, United States Nashville Hot Chicken Inc Full timeNashville Hot Chicken Inc's Cedars Restaurant seeks a skilled Catering Services Director to join our dynamic team. This key role involves developing and executing strategic plans for catering services, building strong relationships with clients, and overseeing the logistical aspects of event planning.Responsibilities:Catering Strategy: Collaborate with the...
-
Retail Services Director
5 days ago
Chicago, Illinois, United States Great Lakes Credit Union Full timeAbout the RoleThe Retail Services Director will be responsible for leading our retail services team, driving sales and revenue growth, and delivering exceptional customer experiences. You will work closely with our senior management team to develop and implement strategic plans to achieve our business objectives.
-
Large Customer Sales Director
4 weeks ago
Chicago, Illinois, United States Reddit Full timeGrow Your Career as a Large Customer Sales DirectorWe are seeking an experienced Large Customer Sales Director to join our Financial Services team. In this role, you will be responsible for growing our relationship with one of our largest finance clients and their agency partners.About the PositionProactively manage and deepen client partnerships to drive...
-
Customer Service Representative
3 days ago
Chicago, Illinois, United States At Your Service Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team as a Guest Services Switchboard Operator. This is an excellent opportunity to learn and grow with our company, At Your Service.