Customer Service Director

3 weeks ago


Chicago, Illinois, United States First Savings Bank of Hegewisch Full time

Senior Banking Supervisor Job Summary

We are seeking an experienced Senior Banking Supervisor to join our team at the First Savings Bank of Hegewisch. In this role, you will be responsible for leading our cash handling and customer service functions, ensuring the smooth operation of our branch and providing exceptional service to our customers.

Duties and Responsibilities

Your key responsibilities will include:

  • Leading and managing a team of Tellers, including coaching, mentoring, and performance management;
  • Developing and implementing strategies to improve customer satisfaction and loyalty;
  • Ensuring compliance with regulatory requirements and organizational standards;
  • Identifying areas for improvement and suggesting ways to enhance efficiency and productivity;
  • Staying up-to-date with current changes in technology, processes, and standards within the industry and relevant areas of responsibility;

Requirements and Qualifications

To be considered for this role, you will need:

  • A high school diploma or equivalent;
  • At least 12 months of retail banking supervisory experience;
  • Strong leadership and communication skills, with the ability to motivate and direct teams effectively;
  • Excellent problem-solving and analytical skills, with the ability to make informed decisions under pressure;
  • A commitment to ongoing learning and professional development;

Salary and Benefits

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, 401(k) matching, and paid time off.



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