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Senior Manager of Retail Efficiency
2 months ago
Company Overview:
At Sephora, we are dedicated to inspiring our customers and empowering our teams to become their best selves. We foster an environment where every individual is valued, and diversity is celebrated. Our mission is to transform the perception of beauty by unlocking the extraordinary potential within each of us. Together, we strive to redefine the future of beauty.
Position Summary:
The Business Optimization team plays a crucial role in eliminating inefficiencies within our processes, enabling our store teams to provide exceptional service to our clients. This team is committed to enhancing operational excellence and serving as a vital advocate for our stores. In addition to streamlining processes, we oversee key platforms that deliver operational insights to both corporate and field partners. As a member of this team, you will have the opportunity to influence significant aspects of our business and contribute to making Sephora a beloved destination for our clients.
Key Responsibilities:
- Identify and propose scalable optimization opportunities for stores, develop business cases for suggested changes, and oversee the execution of proof-of-concept initiatives and pilot programs.
- Lead project management efforts, conduct ROI analyses, and perform extensive data evaluations.
- Assist in managing the labor model by providing data-driven insights and conducting ad hoc analyses. Execute work studies in stores to establish and maintain labor standards.
- Conduct store visits to assess best practices, pinpoint optimization areas, and carry out time studies to enhance overall efficiency.
- Build and maintain cross-functional relationships with corporate and field partners to gather feedback and align on critical recommendations.
- Analyze operational performance challenges in stores and develop actionable operational plans.
- Establish success criteria for projects by formulating Key Performance Indicators, qualitative feedback inquiries, and cost/benefit assessments, leading cross-functional teams to achieve desired outcomes in line with corporate expectations.
- Prepare and deliver clear, data-driven presentations to executive audiences, establishing credibility through well-founded recommendations.
Qualifications:
- Over 10 years of retail management experience in organizations with extensive store networks of diverse types and volumes.
- Proficient in Microsoft Office Suite, particularly Excel, PowerPoint, and Word, with a strong background in analyzing complex datasets. Familiarity with Smartsheets is advantageous.
- Must reside in a complex market as defined by Sephora.
- A passion for designing and implementing practical, scalable optimizations.
- Strong communication skills to effectively engage with various levels of the organization, including store leadership and associates.
- Experience in P&L management and financial oversight, with an understanding of how changes impact different lines of the P&L.
- Ability to prioritize effectively based on ROI at scale.
- Experience managing multiple projects simultaneously.
- Flexibility and adaptability to adjust daily responsibilities in response to business needs.
Compensation and Benefits:
The annual base salary range for this position is $124,000 to $165,110. Actual salary will be determined based on various factors, including qualifications, relevant experience, and unique skills. Eligible employees may also receive bonuses. Sephora offers a comprehensive benefits package for full-time employees, including health, dental, and vision plans, a robust 401(k) plan, paid time off programs, employee discounts, life insurance, disability insurance, flexible spending accounts, and an employee referral bonus program.
Sephora's Commitment:
Sephora is an equal opportunity employer that values diversity. We do not discriminate based on race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, military status, or disability. We are committed to providing reasonable accommodations to applicants with disabilities and will consider all qualified applicants with criminal histories in accordance with applicable law.
