Executive Restaurant Manager
1 week ago
Potbelly Sandwich Works is seeking a highly motivated and experienced Executive Restaurant Manager to lead our team in a dynamic and fast-paced environment.
About the RoleThe Executive Restaurant Manager is the leader of the Potbelly shop, responsible for creating a positive and productive work environment that fosters strong relationships between team members and customers.
Key Responsibilities- Train, coach, and develop all shop team members to realize their potential
- Assess staff abilities and create effective development plans
- Interview, select, and hire great people who represent Potbelly Values
- Develop and maintain a Good Vibes culture that fosters strong attraction and retention
- Effectively schedule Associates, Certified Trainers, and Shift Leaders
- Update communication board with critical shop information
- Hold regular meetings with key shop staff
- Effectively delegate tasks to team and ensure a high standard of execution
- Ensure all security procedures are followed
- Ensure back-of-the-house procedural standards are met
- Count drawers and follow proper daily cash handling procedures
- Effectively drive neighborhood shop marketing and promotions to maximize sales potential
- Control cost of goods, variances, and inventories within the shop
- Create a marketing plan and lead local shop marketing to increase sales
- Control assigned P&L line items
- Must spend 80-90% of time on the shop floor in the Front of the House
- Ability to maintain deadlines and prioritize while running an effective shift
- Comply with health and safety standards for food, cleanliness, and safety
- Effectively handle customer complaints/issues
- Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility
- Ability to stand/walk for 8-9 hours or as needed
- Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
- Illinois Applicants: all IL employees are required to become food safety certified within 30 days of employment
- You want to delight customers with great food and good vibes
- You are friendly and customer service oriented
- You have strong written and verbal communication skills
- You love working in a fast-paced environment
- You're a team player
- You enjoy problem-solving
- You have open availability
- You're able to maintain deadlines and prioritize while running an effective shift
- You have strong organizational skills and the ability to multitask
- You can handle the heat of the kitchen - knife skills are a plus
- You enjoy higher levels of noise from music, customer, and employee traffic
- You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
- You are able to build and develop strong teams and handle conflict resolution
- You have strong interviewing skills
- You're able to write effective schedules and maintain labor goals
- You have Microsoft Office skills
- You have a strong business acumen
- You have the ability to understand and interpret financial reports
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