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Restaurant Operations Director

2 months ago

Brighton, Colorado, United States Potbelly Sandwich Works Full time
Job Summary

Potbelly Sandwich Works is seeking a highly motivated and experienced Executive Restaurant Manager to lead our team in a dynamic and fast-paced environment.

About the Role

The Executive Restaurant Manager is the leader of the Potbelly shop, responsible for creating a positive and productive work environment that fosters strong relationships between team members and customers.

Key Responsibilities
  • Train, coach, and develop all shop team members to realize their potential
  • Assess staff abilities and create effective development plans
  • Interview, select, and hire great people who represent Potbelly Values
  • Develop and maintain a culture that fosters strong attraction and retention
  • Effectively schedule Associates, Certified Trainers, and Shift Leaders
  • Update communication board with critical shop information
  • Hold regular meetings with key shop staff
  • Effectively delegate tasks to team and ensure a high standard of execution
  • Ensure all security procedures are followed
  • Ensure back-of-the-house procedural standards are met
  • Count drawers and follow proper daily cash handling procedures
  • Effectively drive neighborhood shop marketing and promotions to maximize sales potential
  • Control cost of goods, variances, and inventories within the shop
  • Create a marketing plan and lead local shop marketing to increase sales
  • Control assigned P&L line items
  • Must spend 80-90% of time on the shop floor in the Front of the House
  • Ability to maintain deadlines and prioritize while running an effective shift
  • Comply with health and safety standards for food, cleanliness, and safety
  • Effectively handle customer complaints/issues
Requirements
  • Minimum of 2 years as a General Manager in a restaurant or retail environment with P&L responsibility
  • Ability to stand/walk for 8-9 hours or as needed
  • Ability to lift up to 10 pounds frequently and up to 50 pounds occasionally
  • Illinois Applicants: all IL employees are required to become food safety certified within 30 days of employment
What We're Looking For
  • You want to delight customers with great food and good vibes
  • You are friendly and customer service oriented
  • You have strong written and verbal communication skills
  • You love working in a fast-paced environment
  • You're a team player
  • You enjoy problem-solving
  • You have open availability
  • You're able to maintain deadlines and prioritize while running an effective shift
  • You have strong organizational skills and the ability to multitask
  • You can handle the heat of the kitchen - knife skills are a plus
  • You enjoy higher levels of noise from music, customer, and employee traffic
Additional Requirements
  • You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood, and shellfish
  • You are able to build and develop strong teams and handle conflict resolution
  • You have strong interviewing skills
  • You're able to write effective schedules and maintain labor goals
  • You have Microsoft Office skills
  • You have a strong business acumen
  • You have the ability to understand and interpret financial reports