Customer Engagement Specialist
2 days ago
Location: Retail Store
About Us: At Michaels, we celebrate creativity and teamwork, uniting to fulfill exciting missions that inspire makers everywhere.
Position Overview: As a vital member of our retail team, you will deliver exceptional customer service, assisting shoppers in locating products and ensuring a seamless checkout experience. Your role will involve maintaining store standards and supporting our brand promises.
Key Responsibilities:
- Assist customers in navigating the store and finding solutions to their needs.
- Provide a swift and friendly checkout experience while adhering to cash handling procedures.
- Promote the benefits of our Rewards program and assist with enrollments.
- Educate customers about our Voice of Customer (VOC) survey.
- Support Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in unloading merchandise, stocking shelves, and maintaining planograms.
- Ensure merchandise recovery and store organization for an appealing shopping environment.
- Perform Store In Stock Optimization (SISO) and assist with assigned duties.
- Contribute to shrink and safety initiatives.
- Follow Standard Operating Procedures (SOPs) and company policies to ensure compliance.
- Interact respectfully with customers and team members, promoting a positive atmosphere.
- Cross-train in Custom Framing sales and production.
Preferred Qualifications:
- Experience in retail or customer service is preferred.
- Ability to stand for extended periods.
- Capable of moving throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Ability to lift heavy items and access high shelves using ladders or similar equipment.
- Work environment includes a public retail setting with climate-controlled areas; some outdoor tasks may be required.
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