Customer Engagement Specialist

2 weeks ago


New Berlin, Wisconsin, United States Michaels Stores Full time

Location: Retail Store

About Us: At Michaels, we celebrate creativity and teamwork, bringing together individuals who are passionate about crafting and innovation. We are committed to fostering an inclusive environment for all Team Members and Makers.

Role Overview: As a vital member of our retail team, you will provide exceptional customer service, assisting shoppers in finding their desired products and ensuring a seamless checkout experience. Your responsibilities will include maintaining store standards and supporting our mission to deliver outstanding service.

  • Assist customers in navigating the store and locating products.
  • Ensure a prompt and friendly checkout process while adhering to cash handling procedures.
  • Promote the benefits of our Rewards program and assist with customer enrollments.
  • Educate customers about our feedback initiatives.
  • Support various sales channels, including in-store pickups and shipping.
  • Participate in inventory management and merchandising tasks.
  • Maintain a well-organized and stocked store environment.
  • Contribute to loss prevention and safety initiatives.
  • Follow company policies and procedures to ensure compliance with regulations.
  • Foster a positive and respectful atmosphere while interacting with customers and colleagues.
  • Cross-train in Custom Framing sales and production.

Additional Responsibilities: Other duties may be assigned as needed.

Preferred Qualifications:

  • Experience in retail or customer service is preferred.

Physical Requirements:

  • Ability to stand for extended periods.
  • Capability to move throughout the store.
  • Regularly bend, lift, carry, reach, and stretch.
  • Lift heavy items and access high shelves using ladders or similar equipment.
  • Work in a public retail environment with varying climate conditions.

Note: Applicants must meet all local legal requirements for employment.

Benefits: For a comprehensive list of benefits, please refer to the Michaels Benefits page.



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