Customer Service Associate

3 weeks ago


La Vergne, Tennessee, United States McKesson Full time
McKessonJob Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at McKesson. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through various communication channels, including phone, email, and chat.

Key Responsibilities
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Enter all customer interactions into our Call Tracking System with accurate and detailed notes
  • Process credit research and document retrieval requests
  • Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns
  • Meet all departmental goals, including schedule adherence, attendance, and quality monitoring
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong problem-solving and analytical skills
  • Proficiency in using computer software and systems
What We Offer
  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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