Customer Service Representative
2 weeks ago
We are seeking a highly skilled Customer Service Representative to join our team at Elite Staffing Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities- Customer Interface: Interact with customers, sales, and service representatives to handle pre-sales and post-sales service functions.
- Issue Resolution: Determine the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Scheduling: Schedule field service repair calls and maintain records of returns, schedule changes, and product enhancements.
- Product Knowledge: Maintain up-to-date knowledge of products and services to provide accurate information to customers.
- Communication: Communicate effectively with customers, colleagues, and management to resolve issues and meet customer needs.
- Home Internet Connectivity: Ensure reliable home internet connectivity for remote work.
- Training: Complete approximately 2-4 weeks of training, including on-site sessions.
Monday-Friday, 7am-7pm (TBD), hybrid schedule with occasional on-site requirements.
Temporary position based in La Vergne, TN.
Elite Staffing Inc. is an equal opportunity employer committed to diversity and inclusion.
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