Customer Service Representative IngramSpark
5 days ago
Ingram Content Group is seeking a highly skilled Customer Service Representative to join our IngramSpark team. As a key member of our customer-facing team, you will be responsible for coordinating publisher relationships to increase sales and providing accurate and timely accession of titles received from the publishers.
Key Responsibilities:- Manage customer relationships, interfacing with Pre-Media, Sales, Accounting, Shipping, and Production to communicate and resolve customer satisfaction issues.
- Coordinate receipt and internal processing of title materials from customers to Pre-Media and act as liaison to communicate issues between LSI and publishers.
- Accurately track the progress of titles and provide status information to customers and/or management in a timely manner.
- Increase sales volume via clarification of special offerings to existing clients.
- High school diploma or GED
- 1 year of customer/client services experience
- Experience working with authors and independent publishers
- Experience working in complex environments with the ability to think critically
- De-escalation experience
- Social media experience
- A highly competitive compensation package with generous benefits
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
- Free card registration at the Nashville Public Library
- Encouraged continued education with our tuition reimbursement program
- Financial and in-kind opportunities to engage with non-profits in your community
- Company match program for United Way donations
- Volunteer opportunities and in-kind drives for non-profits throughout the year
- Casual Dress Code
Ingram Content Group is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work-related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.
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