Customer Service Representative
1 week ago
The Coats Company is a dynamic and customer-focused organization dedicated to delivering exceptional service. We are seeking a motivated and enthusiastic individual to join our team as a Customer Service Agent. This is a full-time position.
Key Responsibilities:- Maintain high customer service standards to attract and retain customers
- Handle customer inquiries via phone, email, and chat
- Respond to all inquiries, issues, and complaints in a timely manner
- Manage high inbound and outbound call volumes in a timely manner
- Utilize case management tools to track, document, and manage customer cases
- Receive and process domestic and export orders from customers and distributors
- Distribute literature on company products as requested
- Advise customers of order status or dispatch work orders
- Dispatch service technicians to repair equipment as needed
- Resolve customer issues and needs in a professional manner
- Process shortages, damages, or product service needs
- Document and update customer records
- Provide quotes as needed
- Invoice and process payments, including credits and debits as required
- High school diploma or GED equivalent required; relevant college courses and/or degree preferred
- Minimum 2 years customer service; 3-5 years preferred
- Bilingual in English/Spanish
- Contact Center experience preferred
- CRM system experience preferred
- Outstanding customer service and people skills
- Demonstrated excellent oral and written communication skills
- Exceptional organization and time management skills
- Ability to effectively prioritize work and handle multiple projects
- Experience navigating multiple computer screens and programs while interacting with customers
- High level of integrity and professionalism
- Proficient PC skills; experience with Window-based computer applications
- Excellent analytical skills
- Team oriented
The Coats Company is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth, and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law.
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