Customer Service Representative
1 week ago
The ICEE Company is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling various data entry tasks, providing updates to customers, and submitting repair quotes through customer web portals.
Key Responsibilities:- Input work order details from customers into internal call entry program for scheduling
- Input technician completion details into various customer web portals to report the service call as completed
- Provide updates on existing service calls to the customer as updates are available
- Submit repair quotes through various customer web portals for approval
- Undertake other various data entry tasks as assigned by the Customer Service Supervisor
- Ability to quickly learn and retain various web-based platforms
- High attention to detail and accuracy
- Excellent communication skills and knowledge of basic email etiquette
- Ability to thrive in a team environment
- Knowledge of Microsoft Office 2016
- Sight typing at least 40 WPM and 10 key proficiency
- Attendance and reliability is critical
- 2+ years Data Entry experience
- 2+ years Customer Service experience
- Paid holidays, Sick time and Paid vacation
- Birthday Holiday (Must be used within Employee Birthday Month)
- Medical, Dental, Vision Insurance
- Employee Stock Purchase Program
- Life Insurance
- 401(k) Plan
ICEE is an equal opportunity employer and prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic, status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.
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