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Customer Service Representative
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We are seeking a highly skilled and customer-focused Customer Care Coordinator to join our team at Ingram Content Group. As a key member of our Customer Care team, you will play a critical role in providing exceptional customer service and support to our clients.
Key Responsibilities:
- Provide prompt and timely responses to customer inquiries and issues via phone, email, and in-person interactions.
- Research and resolve complex customer issues, escalating as necessary to ensure timely resolution.
- Maintain accurate and up-to-date customer information, including account details and order history.
- Collaborate with internal teams to resolve customer issues and improve overall customer experience.
- Develop and maintain knowledge of Ingram Content Group's products and services to provide informed and effective support to customers.
Requirements:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- 2+ years of customer service experience, preferably in a fast-paced environment.
- Excellent communication and problem-solving skills, with ability to work independently and as part of a team.
- Strong knowledge of customer service principles and practices, with ability to apply them in a dynamic and ever-changing environment.
What We Offer:
- A competitive compensation package, including medical, dental, and vision benefits.
- 10 vacation days, 10 sick days, and 3 personal days per year.
- 401(k) match, life insurance, and employee assistance programs.
- Opportunities for professional growth and development, including tuition reimbursement and training programs.
About Ingram Content Group:
Ingram Content Group is a leading provider of comprehensive services for publishers, retailers, libraries, and educators. We connect people with content in all forms, providing seamless and accessible services through technology, innovation, and creativity. Our global network of offices and facilities enables us to deliver digital and physical book distribution, print-on-demand, and digital learning solutions to customers around the world.
Equal Opportunity Employer:
Ingram Content Group is an affirmative action/equal opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and equitable work environment.
