Customer Service Representative

2 weeks ago


La Vergne, Tennessee, United States The ICEE Company Full time

Job Summary

The ICEE Company is seeking a highly skilled Customer Service Representative to join our team. As a key member of our Customer Service Department, you will be responsible for handling various data entry tasks, providing exceptional customer service, and working collaboratively with our team to ensure seamless service delivery.

Key Responsibilities:

  • Input work order details from customers into our internal call entry program for scheduling
  • Provide updates on existing service calls to customers as updates are available
  • Submit repair quotes through various customer web portals for approval
  • Undertake other various data entry tasks as assigned by the Customer Service Supervisor

Requirements:

  • 2+ years of data entry experience
  • 2+ years of customer service experience
  • Ability to quickly learn and retain various web-based platforms
  • High attention to detail and accuracy
  • Excellent communication skills and knowledge of basic email etiquette

What We Offer:

  • Paid holidays, sick time, and paid vacation
  • Medical, dental, and vision insurance
  • Employee stock purchase program
  • Life insurance
  • 401(k) plan

ICEE is an Equal Opportunity Employer:

We are committed to creating a diverse and inclusive work environment that values and respects all employees and applicants. We prohibit discriminatory employment actions against, and treatment of, employees and applicants based on actual or perceived federal, state, and local laws that prohibit employment discrimination.



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