Bilingual Customer Service Representative
1 week ago
At Ingram Content Group, we are seeking a highly skilled and bilingual customer service representative to join our team. As a key member of our IngramSpark team, you will play a critical role in coordinating publisher relationships, increasing sales, and providing accurate and timely accession of titles received from publishers.
Key Responsibilities:- Manage customer relationships, interfacing with Pre-Media, Sales, Accounting, Shipping, and Production to communicate and resolve customer satisfaction issues.
- Coordinate receipt and internal processing of title materials from customers to Pre-Media and act as liaison to communicate issues between LSI and publishers.
- Accurately track the progress of titles and provide status information to customers and/or management in a timely manner.
- Increase sales volume via clarification of special offerings to existing clients.
- High school diploma or GED
- 1 year of customer/client services experience
- Fluency in speaking Spanish
- Experience working with authors and independent publishers
- Experience working in complex environments with the ability to think critically
- De-escalation experience
- Social media experience
- A highly competitive compensation package with generous benefits
- 10 vacation days & 10 sick days accrued annually and 3 personal days
- 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
- Wellness program with access to onsite gym and basketball court for associates
We are an equal opportunity employer and welcome applications from diverse candidates. If you share our passion for connecting people with content and have the skills and experience we are looking for, we encourage you to apply.
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