Head of Marketplace Operations

2 hours ago

New York, New York, United States Nivoda Full time
Job Description

Nivoda is a rapidly growing B2B marketplace changing the way the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the most transparent, efficient, and cost-effective way for the jewelry industry to sell and buy jewelry.

We are seeking a highly experienced and strategic leader to drive the reliability and efficiency of our global marketplace. As the Head of Marketplace, you will be responsible for ensuring the consistent performance and uptime of the marketplace, addressing any issues proactively.

Key Responsibilities:

  • Forge and maintain strategic partnerships that enhance marketplace reliability and expand service offerings.
  • Lead efforts to ensure the consistent performance and uptime of the marketplace, addressing any issues proactively.
  • Oversee the configuration and continuous improvement of marketplace settings to optimize user experience and operational efficiency.
  • Implement and manage tools and processes for continuous optimization and monitoring of marketplace operations.
  • Collaborate with the Bricz team to integrate advanced fulfillment solutions that enhance marketplace efficiency.
  • Establish and enforce rigorous quality standards across all aspects of the marketplace, ensuring a seamless and trustworthy user experience.
  • Develop and execute strategies for order batching to optimize processing times and reduce costs.
  • Design and implement a global hubs strategy to enhance delivery speed and reliability.
  • Drive initiatives to achieve ultra-fast fulfillment times across all markets, ensuring Nivoda's competitive edge.
  • Oversee ongoing fulfillment processes, ensuring they are scalable, reliable, and aligned with business objectives.
  • Lead automation projects aimed at streamlining marketplace operations, from order processing to delivery.

Requirements:

  • Bachelor's degree in Business, Operations, Supply Chain, or a related field.
  • 8+ years of experience in marketplace management, operations, or a similar role, with a proven track record of driving reliability and optimization.
  • Strong project management skills with experience leading cross-functional teams.
  • Deep understanding of marketplace dynamics, fulfillment processes, and supply chain management.
  • Experience with automation and technology integration in marketplace operations.

Preferred Qualifications:

  • Master's degree in a relevant field.
  • Experience in the diamond or luxury goods industry.
  • Familiarity with Bricz or similar fulfillment solutions.
  • Strong analytical skills with the ability to derive insights from data to drive decision-making.
  • Excellent verbal and written communication skills, capable of influencing senior stakeholders.

Competencies:

  • Strategic thinking with a strong focus on execution.
  • Ability to manage multiple high-impact projects simultaneously.
  • Strong leadership skills with the ability to inspire and motivate cross-functional teams.
  • Resilience and adaptability in a fast-paced, dynamic environment.
  • Commitment to quality and continuous improvement.

This role offers an unparalleled opportunity to shape the future of Nivoda's marketplace, driving its reliability, efficiency, and global expansion in one of the fastest-growing B2B platforms in the world.

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