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Marketplace Client Service and Operations Associate

2 months ago

New York, New York, United States Sotheby's Full time
{"title": "Marketplace Client Service and Operations Associate", "content": "About the Role

Sotheby's Marketplace is a fast-growing e-commerce platform within a renowned auction house. We're seeking a highly organized and customer-focused individual to join our team as a Marketplace Client Service and Operations Associate.

Key Responsibilities
  • Provide exceptional customer service through timely and professional communication, escalating issues to other departments when necessary.
  • Process returns, refunds, and cancellations, ensuring seamless customer experiences.
  • Keep customers informed about order progress, addressing any delays or issues.
  • Conduct fraud checks on high-risk orders, ensuring the security of our customers' transactions.
  • Proactively communicate with international customers regarding necessary import paperwork and shipping arrangements.
  • Collaborate with the shipping coordinator to troubleshoot logistics issues and ensure timely delivery.
  • Invoice offline sales and relist cancelled and returned items.
  • Maintain accurate records and ensure our database is up-to-date.
Requirements
  • Bachelor's degree in a relevant field.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
  • Excellent communication and interpersonal skills, with a strong ability to work as part of a team.
  • Highly organized, detail-oriented, and able to multitask effectively.
  • Proactive and enthusiastic, with a strong sense of initiative and ownership.
  • Interest in art and luxury.
What We Offer

A competitive salary range of $50,000-$55,000, with opportunities for overtime compensation. Successful candidates are also eligible for a discretionary bonus and a comprehensive benefits package.

", "lang_code": "en-US"}