Patient Service Coordinator

2 days ago

Leominster, Massachusetts, United States Optum Full time
Optum Job Description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives.

The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale.

Key Responsibilities:
  • Verify patient insurance coverage and eligibility using computer-based patient registration/scheduling systems.
  • Update demographic, insurance, and other patient information.
  • Collect and post patient co-payments and other outstanding balances.
  • Generate and track patient encounter forms.
  • Maintain records and make daily cash deposits as assigned.
  • Receive and address patient-care related telephone calls.
  • Provide routine information on procedures and standard policies.
  • Identify problem-related priorities and respond to emergency needs.
  • Resolve patients' questions regarding clinic schedules and billing concerns.
  • Document appropriate information in computer systems.
  • Prepare patient charts and ensure completeness.
  • Update and maintain the Telephone Message System (TMS) in computer systems.
  • Enter new referrals or ensure existing referral numbers are linked in the system.
  • Provide patient education regarding managed care plans and referral processes.
  • Work collaboratively with primary care practices, patients, and specialty practices to process outgoing referrals.
  • Interface with staff, providers, and patients regarding denied referrals.
  • Complete and maintain patient schedules.
  • Notify providers, patients, and others of changes such as new scheduling, re-scheduling, no-shows, emergency appointments, and add-ons.
  • Maintain recall lists and communicate with patients as appropriate.
  • Inform nursing staff or others of laboratory and diagnostic study results.
  • May escort patients to examination rooms and chaperone patients as required.
  • May process standard and non-standard business office administrative paperwork.
  • Provide guidance to departmental personnel on administrative policies and procedures.
  • Comply with health and safety requirements and regulatory agencies.
  • Enhance professional growth and development through educational programs and seminars.
  • Attend meetings, conferences, and seminars as required or directed.
Why Choose UnitedHealth Group?

Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays.
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account.
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage.
  • 401(k) Savings Plan, Employee Stock Purchase Plan.
  • Education Reimbursement.
  • Employee Discounts.
  • Employee Assistance Program.
  • Employee Referral Bonus Program.
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
Required Qualifications:
  • High School Diploma/GED (or higher).
  • 1+ years of customer service and/or administrative experience.
Preferred Qualifications:
  • Additional specialized medical secretarial/medical office training.
  • Superior customer service skills including the ability to multi-task and resolve patient concerns in a timely manner.
  • Excellent communication, interpersonal, and organizational skills.
  • Familiarity with various software applications such as Microsoft Word, Outlook, Excel, etc.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.

We believe everyone – of every race, gender, sexuality, age, location, and income – deserves the opportunity to live their healthiest life.

Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes.

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes – an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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