Patient Care Coordinator Full Time

7 days ago


Leominster, Massachusetts, United States BJ's Wholesale Club Full time
BJ's Wholesale Club: A Collaborative and Inclusive Work Environment

At BJ's Wholesale Club, we're committed to delivering exceptional service and convenience to our members. As a Patient Care Coordinator, you'll play a vital role in our team's success, working collaboratively with our optical team members and optometrists to provide outstanding patient care experiences.

Responsibilities:
  • Enthusiastically greet patients and identify their vision needs through open-ended questions.
  • Promote eye exam availability to BJ's members and their families.
  • Provide information to patients on specific promotions and foster strong partnerships with optical team members.
  • Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
  • Obtain patient medical history, conduct eye health tests, and communicate doctor recommendations to opticians.
  • Meet or exceed patient expectations and work in partnership with optical team members to facilitate exam bookings and eyewear sales.
Requirements:
  • Passionate about delivering outstanding patient care.
  • Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
  • Interested in growth of telemedicine and healthcare technology.
  • Motivated to help patients and exceed their expectations to drive referrals.
  • Strong attention to detail and experience delivering outstanding customer service in a retail, restaurant, or medical environment.

We offer a fast-paced, team environment with great training, career opportunities, and competitive salary and benefits packages to help you succeed. If you're a motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our Members, we want to hear from you.



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