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Patient Engagement Specialist

2 months ago

Leominster, Massachusetts, United States Optum Full time
About Optum:
Optum is a leading global organization dedicated to enhancing healthcare through innovative technology, empowering millions to lead healthier lives.

Your role within our team will significantly impact health outcomes by linking individuals with essential care, pharmacy benefits, data, and resources to support their well-being.

At Optum, you will discover a culture that prioritizes diversity and inclusion, collaborates with talented colleagues, and offers comprehensive benefits alongside career advancement opportunities.

Join us in making a difference in the communities we serve as we strive to promote health equity on a global scale.


Position Overview:
We are currently seeking a detail-oriented and patient-centric Patient Service Specialist to become part of our dynamic team. The Patient Service Specialist plays a crucial role in executing established processes and protocols.

This position involves collaborating effectively with all members of the care team to uphold the organization’s vision and mission, deliver outstanding customer service, and adhere to Lean methodologies.

You will support the team in achieving financial, clinical, and service objectives.

Key Responsibilities:
  • Gather and maintain accurate patient information, including personal details and insurance data.
  • Conduct insurance verification on the day of service.
  • Secure patient signatures on necessary documentation.
  • Organize and manage medical records efficiently.
  • Confirm and schedule patient appointments.
  • Handle incoming and outgoing calls with professionalism and courtesy.
  • Complete referral documentation in a timely manner.
  • Assist patients with follow-up services, including scheduling specialist visits and obtaining lab results.
  • Adhere to Optum Employee Policies as outlined by Sparq.
  • Collaborate with colleagues to meet specific team goals.
  • Stay informed on current medical regulations relevant to your role, ensuring patient confidentiality and compliance with HIPAA and OSHA standards.
  • Thrive in a fast-paced environment.
  • Participate in planning and coordinating care alongside the multidisciplinary team according to the Plan of Care.
  • Ensure continuity of care through effective scheduling and tracking systems.
  • Communicate effectively with patients, families, and healthcare professionals, as evidenced by documentation and case discussions.
  • Comply with administrative policies to maintain quality care.
  • Demonstrate accuracy and efficiency in document management and electronic charting.
  • Perform additional duties as assigned.

Qualifications:
Required:
  • High School Diploma or GED (or higher).
  • Minimum of 1 year of experience in customer service or a healthcare-related field.
  • Reliable transportation and willingness to travel as needed.

Preferred:
  • At least 1 year of experience in a medical front office role, including scheduling, patient check-in/out, insurance verification, and record maintenance.
  • Ability to learn new software systems (EPIC/EMR) and adapt to training opportunities.
  • Familiarity with Epic EMR software.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Soft Skills:
  • Ability to work independently while exercising sound judgment and accountability.
  • Strong interpersonal skills to collaborate effectively with healthcare providers.
  • Excellent organizational and time management abilities.
  • Capability to prioritize tasks and meet deadlines.
  • Ability to perform well under pressure in a dynamic environment.
  • Exceptional verbal and written communication skills, ensuring clarity and understanding in all interactions.

At UnitedHealth Group, our mission is to empower individuals to lead healthier lives and enhance the functionality of the health system for everyone. We are committed to addressing health disparities and improving health outcomes through equitable care delivery.


Diversity Commitment:

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group maintains a drug-free workplace, and candidates are required to pass a drug test prior to employment.