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Patient Care Coordinator
2 months ago
About the Role:
BJ's Wholesale Club is seeking a highly motivated and enthusiastic Patient Care Coordinator to join our team. As a Patient Care Coordinator, you will play a critical role in delivering exceptional patient care experiences, utilizing state-of-the-art optical and telemedicine equipment.
Key Responsibilities:
- Enthusiastically greet patients and identify their vision needs through open-ended questions, delivering an easy and memorable experience.
- Promote eye exam availability to BJ's members and their families.
- Provide information to patients on specific promotions and foster strong partnerships with optical team members and optometrists.
- Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
- Obtain patient medical history, conduct eye health tests, and communicate doctor recommendations to opticians.
- Meet or exceed patient expectations and work in partnership with optical team members to facilitate exam bookings and eyewear sales.
- Match eyewear solutions to patient needs and transition patients from exam to product selection.
- Maintain optical area cleanliness and displays in accordance with club policy.
Requirements:
- Possess a strong passion for delivering outstanding patient care.
- Have strong verbal communication skills and an engaging personality to communicate with a diverse patient base.
- Be interested in the growth of telemedicine and healthcare technology.
- Be motivated to help patients and exceed their expectations to drive referrals.
- Have strong attention to detail.
- Have experience delivering outstanding customer service in a retail, restaurant, or medical environment.
- Hold a High School Diploma or equivalent, and be at least 18 years old.
About BJ's Wholesale Club:
BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow, and excel. We are committed to delivering value and convenience to our members, helping them save every day on everything they need for their family and home.
Benefits:
- Competitive salary and benefits packages.
- Opportunities for career growth and development.
- A fast-paced, team environment with great training.
