Client Service Coordinator
2 weeks ago
Job Overview
POSITION SUMMARY:
Provide administrative support for the Customer Service division to enhance the manufacturing process.
KEY RESPONSIBILITIES:
1. Process customer sales orders efficiently.
2. Coordinate with Production Control to expedite orders.
3. Update acknowledgment dates in the Order Management system on a daily basis.
4. Review the Sales Order-Open Order Report against the Production Schedule for the upcoming three weeks.
5. Prepare and submit a marked-up report to Customer Service representatives for their evaluation on a monthly basis.
6. Organize and maintain customer sales order files on a daily basis.
7. Provide backup support via telephone for Customer Service Representatives.
8. Assist with special projects as needed.
9. Complete all required corporate training.
10. Adhere to ISO-9001 quality standards.
11. Establish and monitor personal and business objectives.
REQUIRED QUALIFICATIONS:
• High school diploma or equivalent.
• Proven experience with MS Office applications (including MS Excel and MS Word) and familiarity with Windows operating systems.
• Strong computer skills.
• Ability to handle multiple tasks efficiently.
• Excellent attention to detail.
• Strong written and verbal communication skills.
• Previous experience in a manufacturing customer service setting is a plus.
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