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Optometry Patient Care Specialist

2 months ago

Leominster, Massachusetts, United States BJ's Wholesale Club Full time

Join Our Team
Become a part of our dedicated workforce of over 34,000 members, providing exceptional support to our customers and communities.

About BJ's Wholesale Club
At BJ's Wholesale Club, we foster a collaborative and inclusive atmosphere where every team member can thrive, develop, and express their true selves.

Our Commitment
We are devoted to delivering outstanding service and convenience to our members, ensuring they save on essential products and services for their families and homes.

Benefits of Working at BJ's

  • Weekly pay
  • Eligibility for complimentary BJ's Inner Circle and Supplemental memberships
  • Generous time-off programs to accommodate busy lifestyles, including vacation, personal, holiday, sick, bereavement leave, and jury duty
  • Comprehensive benefit plans tailored to your evolving needs, including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, and flexible spending options (eligibility varies by position)

Role Overview
As a Patient Care Coordinator, you will play a crucial role in facilitating efficient and comprehensive tele-optometry examinations using advanced optical and telemedicine technology. You will assist patients in selecting the ideal frames and lenses that cater to their visual requirements. A passion for delivering exceptional patient care experiences is essential.

Qualifications

  • Enthusiastic about providing outstanding patient care
  • Strong verbal communication skills with an engaging personality to connect with a diverse patient demographic
  • Interest in the advancement of telemedicine and healthcare technology
  • Motivated to assist patients and exceed their expectations to encourage referrals
  • Meticulous attention to detail
  • Experience in delivering excellent customer service in retail, restaurant, or medical settings (optical experience is not required; training will be provided)

Responsibilities

  • Warmly greet patients and identify their vision needs through open-ended inquiries, ensuring a seamless and memorable experience
  • Promote eye exam availability to members and their families
  • Provide patients with information regarding specific promotions
  • Build strong partnerships with optical team members and optometrists
  • Assist in scheduling eye exam appointments and entering patient information in compliance with HIPAA training
  • Gather patient medical history and conduct eye health assessments, including retinal imaging, auto-refraction, keratometry, tonometry, lensometry, and other ancillary tests
  • Facilitate communication between patients, remote technicians, and doctors via live video conferencing, conveying doctor recommendations to opticians
  • Strive to meet or exceed patient expectations
  • Collaborate with optical team members to facilitate exam bookings and eyewear sales
  • Match eyewear solutions to patient needs and guide them from examination to product selection
  • Maintain cleanliness and organization of the optical area in accordance with club policies

Compensation
In alignment with Pay Transparency requirements, the compensation range for this position starts at $18.50. At BJ's Wholesale Club, we consider a variety of non-discriminatory factors when determining salary, including location, education, experience, and qualifications.