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Patient Care Coordinator Full Time
2 months ago
About BJ's Wholesale Club
BJ's Wholesale Club is a leading membership-based retailer offering a wide range of products and services to its members. With over 34,000 team members and a presence in 17 states, we are committed to delivering value and convenience to our members.
Our Team
Our team is comprised of dedicated professionals who are passionate about delivering outstanding customer service and providing a collaborative and inclusive work environment. We are committed to helping our members save every day on everything they need for their family and home.
The Role
We are seeking a Patient Care Coordinator to join our team of healthcare professionals. As a Patient Care Coordinator, you will be responsible for assisting in the delivery of efficient, easy, and comprehensive tele-optometry exams utilizing state-of-the-art optical and telemedicine equipment. You will also be responsible for helping patients select the perfect frames and lenses to match their visual needs.
Key Responsibilities
- Enthusiastically greet patients and identify their vision needs through open-ended questions and deliver an easy and memorable experience.
- Promote eye exam availability to BJ's members and their families.
- Provide information to patients on specific promotions.
- Foster strong partnerships with optical team members and optometrists.
- Assist in scheduling eye exam appointments, entering patient information and history into systems in accordance with provided HIPAA training.
- Obtain patient medical history, conduct eye health tests, and assist in facilitating interaction between patients, remote technicians, and doctors via live remote video conferencing.
- Meet or exceed patient expectations.
- Work in partnership with optical team members to facilitate exam bookings and eyewear sales.
- Match eyewear solutions to patient needs and transition patients from exam to product selection.
- Maintain optical area cleanliness and displays in accordance with club policy.
Requirements
- Passionate about delivering outstanding patient care.
- Strong verbal communication skills and engaging personality to communicate with a diverse patient base.
- Interested in growth of telemedicine and healthcare technology.
- Motivated to help patients and exceed their expectations to drive referrals.
- Strong attention to detail.
- Experience delivering outstanding customer service in a retail, restaurant, or medical environment.
- Optical experience not required. We will train you.
- HS/GED required, 18+ years of age required.
