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Facilities Operations Manager

2 months ago

San Diego, California, United States Compass Group USA Full time
Job Summary

The Janitorial Manager is a key member of our team at Compass Group USA, responsible for overseeing the supervision, inspection, and control of all custodial and related services within assigned contracts. This role requires a strong focus on customer satisfaction, quality service delivery, and team leadership.

Key Responsibilities:
  • Supervise and coordinate the work activities of assigned areas, ensuring proper allocation of work responsibilities among subordinates.
  • Knowledge of contract requirements and creation of schedules to maintain properly skilled staffing levels to satisfy those schedules.
  • Approve vacation time, overtime, and timecards, while ensuring compliance with company policies and procedures.
  • Train custodians on work-related equipment and supervise, motivate, discipline, and evaluate staff.
  • Counsel and coordinate with customer management representatives on all matters relating to services performed, resolving clients' concerns and performing inspections for satisfactory job performance.
  • Meet periodically with subordinates to review status of various elements of facility services and institute corrective measures for any deficiencies found.
  • Monitor supply use inventory, ensure all equipment is in proper working condition, and perform any additional duties as required.
Requirements:
  • Bilingual English/Spanish required.
  • Strong organizational and planning skills, responsiveness, attention to detail, and excellent follow-through.
  • Ability to work effectively under pressure and manage multiple priorities.
  • Demonstrate excellent customer service skills.
  • Minimum of five to ten years of recent experience in working supervision of custodial and related employees performing cleaning functions in major facilities.
  • Must have general hands-on knowledge of both routine nightly and daytime facility cleaning and related services.
  • Working hours mostly weekdays but may also include evenings and weekends as well as on-call for emergency situations.
  • High School education or equivalent preferred.
  • Candidates must be able to successfully pass a background check, including criminal history.