Customer Service Representative

5 days ago

Novato, California, United States Atria Senior Living Full time
About Atria Senior Living

We are a leading provider of senior living communities, dedicated to enhancing the lives of our residents and employees. Our mission is to create communities where employees thrive in their work, helping our residents thrive in their homes.

Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Receptionist. As a key member of our community team, you will be responsible for providing exceptional customer service, managing daily operations, and supporting the overall success of our community.

Key Responsibilities
  • Customer Service: Answer incoming calls in a cheerful and marketing-oriented way, determine the purpose of callers, and forward calls to appropriate personnel or departments.
  • Message Management: Retrieve messages from voice mail and forward to appropriate personnel.
  • Communication: Answer general questions about the community, provide callers with information, and refer specific questions to appropriate staff.
  • Guest Services: Welcome on-site visitors, determine the nature of their business, and announce visitors to appropriate personnel.
  • Administrative Support: Maintain current lists of residents who are hospitalized, update appointment calendars, and perform other clerical duties as needed.
  • Mail and Package Management: Receive, sort, and route mail, and maintain and route publications.
  • Office Operations: Maintain copy and fax machines, assist users, send faxes, and retrieve and route incoming faxes.
  • Supply Management: Order, receive, and maintain office supplies.
  • Financial Transactions: Collect rent checks from residents and family members, and provide needed information to bookkeeping for billing.
  • Other Duties: May perform other duties as assigned.
Requirements
  • Education: High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
  • Certifications: Basic First Aid and CPR certification where required.
  • Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Physical Demands: Ability to operate a telephone, emergency call system, monitoring board or beeper, photocopier, and other office equipment. Ability to work various schedules and shifts as needed.
What We Offer

We offer a competitive salary range of $18.00/hr - $20.70/hr, dependent on prior work history and experience. Our benefits package includes paid holidays and PTO, community employees may receive annual anniversary rewards, and employees may be eligible to receive an Annual Scores Reward of $500 (Full Time) or $250 (Part Time) based on community survey results.

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