Cannabis Retail Specialist
1 week ago
At Trulieve, we are dedicated to providing patients with the relief they need through trusted products. Our cultivation process is designed to minimize unwanted chemicals and pests, ensuring a natural approach to cannabis.
Role Overview
The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis journey by offering education on product benefits and potential side effects. This position requires a deep understanding of various cannabis products and their effects, all while delivering exceptional customer service.
Key Responsibilities
- Deliver outstanding customer service to patients and colleagues.
- Show empathy and compassion towards patients' needs.
- Provide an elevated service experience through product knowledge and customer interaction.
- Assist management with returns in line with company policies.
- Efficiently prepare and process patient orders.
- Adhere to Trulieve policies and procedures.
- Collaborate with team members to enhance the customer experience.
- Address product or device inquiries from customers.
- Document customer interactions and concerns accurately.
- Maintain a clean and organized workstation.
- Perform additional tasks as assigned by management.
Additional Duties
As a Delivery Associate:
- Verify product accuracy against delivery manifests.
- Communicate effectively with customers during deliveries.
- Maintain records in compliance with state and federal regulations.
- Ensure secure handling of cash and products during deliveries.
- Inspect delivery vehicles and report maintenance needs.
As a Receptionist:
- Maintain an organized reception area and stock supplies.
- Ensure accurate customer information is recorded.
- Assist with incoming shipments and mail.
Qualifications
- High school diploma or equivalent; experience in retail or customer service preferred.
- Must be at least 21 years old.
- Prior cash handling experience is essential.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Must possess a valid driver's license and a clean driving record.
Physical Requirements
- Ability to move throughout the facility and interact with customers.
- Must be able to lift and carry up to 50 pounds.
Work Schedule
- Flexible hours, including evenings, weekends, and holidays.
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