Cannabis Retail Specialist

1 week ago


Glendale, Arizona, United States Trulieve Full time
Company Overview

At Trulieve, we are dedicated to providing patients with the relief they need through trusted products. Our cultivation process is designed to minimize unwanted chemicals and pests, ensuring a natural approach to cannabis.

Role Overview

The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis journey by offering education on product benefits and potential side effects. This position requires a deep understanding of various cannabis products and their effects, all while delivering exceptional customer service.

Key Responsibilities
  • Deliver outstanding customer service to patients and colleagues.
  • Show empathy and compassion towards patients' needs.
  • Provide an elevated service experience through product knowledge and customer interaction.
  • Assist management with returns in line with company policies.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve policies and procedures.
  • Collaborate with team members to enhance the customer experience.
  • Address product or device inquiries from customers.
  • Document customer interactions and concerns accurately.
  • Maintain a clean and organized workstation.
  • Perform additional tasks as assigned by management.

Additional Duties

As a Delivery Associate:
  • Verify product accuracy against delivery manifests.
  • Communicate effectively with customers during deliveries.
  • Maintain records in compliance with state and federal regulations.
  • Ensure secure handling of cash and products during deliveries.
  • Inspect delivery vehicles and report maintenance needs.

As a Receptionist:
  • Maintain an organized reception area and stock supplies.
  • Ensure accurate customer information is recorded.
  • Assist with incoming shipments and mail.

Qualifications
  • High school diploma or equivalent; experience in retail or customer service preferred.
  • Must be at least 21 years old.
  • Prior cash handling experience is essential.
  • Strong interpersonal and communication skills.
  • Ability to work independently and as part of a team.
  • Must possess a valid driver's license and a clean driving record.

Physical Requirements
  • Ability to move throughout the facility and interact with customers.
  • Must be able to lift and carry up to 50 pounds.

Work Schedule
  • Flexible hours, including evenings, weekends, and holidays.


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