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Cannabis Retail Specialist

2 months ago

Glendale, Arizona, United States Trulieve Full time
Company Overview

Trulieve is dedicated to providing patients with the relief they need through trusted products. Our cultivation process emphasizes natural growth, ensuring our plants are nurtured in a controlled environment free from harmful chemicals and pests.

Role Overview

The Cannabis Retail Specialist plays a crucial role in guiding customers through their cannabis journey. This position requires a deep understanding of product benefits and potential side effects, allowing you to provide exceptional service and support to our patients.

Key Responsibilities
  • Deliver outstanding customer service to patients and colleagues.
  • Show empathy and compassion towards patients' needs.
  • Ensure a superior customer experience through knowledgeable interactions.
  • Assist management with product returns in line with company policies.
  • Efficiently prepare and process patient orders.
  • Adhere to Trulieve's policies and procedures.
  • Collaborate with the leadership team to enhance customer satisfaction.
  • Address any product or device inquiries from customers.
  • Document customer interactions and concerns accurately.
  • Maintain a clean and organized workspace throughout your shift.
  • Perform additional tasks as assigned by management.

Additional Responsibilities

As a Delivery Associate:
  • Verify product accuracy against delivery manifests.
  • Communicate effectively with customers to ensure timely and safe deliveries.
  • Maintain accurate delivery records in compliance with regulations.
  • Securely handle cash and products during deliveries.
  • Inspect delivery vehicles and report maintenance needs.

As a TruHost:
  • Follow service guidelines to enhance customer experience.
  • Engage with customers in the lobby to provide assistance.

As a Receptionist:
  • Maintain an organized reception area and manage office supplies.
  • Ensure accurate customer information is recorded.

Qualifications
  • High school diploma or equivalent; experience in retail or customer service is preferred.
  • Must be at least 21 years old.
  • Prior cash handling experience is essential.
  • Strong interpersonal and communication skills.
  • Able to work independently and as part of a team.
  • Must possess a valid driver's license and maintain a clean driving record.

Physical Requirements
  • Ability to move throughout the facility and interact with customers.
  • Must be able to lift and carry items weighing up to 50 pounds.

Work Schedule
  • Flexible hours up to 40 hours weekly, including evenings, weekends, and holidays.
Trulieve is an equal opportunity employer and supports a drug-free workplace.