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Customer Service Representative

2 months ago

Anaheim, California, United States Bunzl Distribution USA Full time

Job Summary

Bunzl Distribution USA is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries via phone, email, and other communication channels.
  • Resolve customer complaints and issues in a professional and courteous manner.
  • Collaborate with internal teams to resolve customer issues and improve customer satisfaction.
  • Enter customer orders accurately and efficiently into our database system.
  • Assist with expediting orders and resolving shipping discrepancies.
  • Develop and maintain strong relationships with customers to ensure repeat business and referrals.

Requirements:

  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
  • Minimum 2+ years of customer service experience in a fast-paced environment.
  • Excellent communication, problem-solving, and time management skills.
  • Ability to work in a team environment and adapt to changing priorities.
  • Proficiency in Microsoft Office and database systems.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

Equal Opportunity Employer:

Bunzl Distribution USA is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.