Food Service Supervisor
1 week ago
Job Summary:
The Fresh Foods Supervisor will be responsible for directing and supervising all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals established for the department.
Key Responsibilities:
- Direct department personnel, meet department's goals and objectives, communicate directly with the store management and department supervisors.
- Select, onboard, and coach all new team members.
- Schedule all team members.
- Engage with customers through smiles and greetings, offer product information, provide selling suggestions, and active sampling, and always give a genuine thank you.
- Take customer orders, ensure orders are completed on time and to the customer's satisfaction.
- Ensure department personnel follow all county, city, and company food safety and sanitation guidelines and policies.
- Order the products and supplies necessary to maintain adequate stock levels and keep merchandising levels at prescribed standards.
- Oversee the preparation and serving/merchandising of deli/food service items, which includes items such as breakfast, lunch, and dinner entrees, fried foods, pizzas, prepared salads, soups, sandwiches, roller grill items, hot and cold beverages, and snack items.
- Display deli/food service items following del/food service department and/or company merchandising guidelines.
- Follow product recipes without deviation.
- Attentively rotate deli/food service items for sale, ensuring quality and safety and product shrink control.
- Receive merchandise for sale and supplies, audit invoices, break down orders, position cases of products in the deli storage area or in refrigerated walk-in coolers or frozen food walk-ins freezers.
- Periodically count product for inventory purposes.
- Complete all paperwork in a timely and accurate manner.
- Process cash register transactions, give back change, and refunds.
- Use scale printer machine, ensuring weights and pricing are correct.
- Understand the importance of monitoring product pricing, signage, and placement as well as the use of product shelf tags and shelf signage.
- Keep clean, neat, and orderly sales counters, food prep areas, warehouse shelving, and walk-in coolers and freezers.
- Ensure all department personnel use proper safety equipment and procedures.
- Perform other duties as needed or assigned by management.
- High School Diploma or equivalent.
- Must be at least 18 years old.
- Two years prior experience in a fresh foods environment preferably in a management role.
- Flexibility to work weekend, holiday, and/or evening shifts and assist other locations as needed.
- Must have reliable transportation and valid driver's license.
- Serv-Safe certification preferred.
- Desire to learn new products and new recipes.
- A love of foods and a creative nature.
- Remain helpful, tactful, and courteous at all times.
- Work quickly and efficiently, sometimes with little direction, to accomplish assigned duties.
- Add, subtract, divide, multiply, and perform other basic business math calculations.
- Learn to use register, scales, scanners, and debit/credit terminals.
- Learn to use UPC codes, store signage, and learn and memorize various register keys and codes.
- Read UPC codes, product labels, shelf signage, register forms, and posted company policies/procedures.
- Learn a wide variety of deli/food service products, including the ingredients that go into those products.
- Communicate openly and professionally through appropriate body language, facial expressions, and speech.
- Listen to and understand verbal and non-verbal communication of customers and fellow team members.
- Work with deli ingredients including various meat items, vegetables, and fruits, spices, nuts, flavorings, sauces, and oils.
- Physical Requirements:
- Be able to lift up to 25lbs on occasion.
- Reaching above shoulder height and bending below waist.
- Work in walk-in coolers and freezers.
- Stand for long periods of time, bend, and twist, and frequently lift and/or maneuver merchandise and supplies.
- Be dexterous enough with hands and fingers so as to be able to use necessary equipment, including knives, slicers, burners, ovens, fryers, and rotisseries.
Equal Opportunity Employer:
Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move, and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other basis prohibited by federal, state, or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department.
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