Supervisor of Member Services

2 weeks ago

Rutland, Vermont, United States Heritage Family Credit Union Full time
Job Overview

Position Title: Member Service Representative Supervisor

FLSA Status: Exempt

Department: Retail

EEO Code: 2

Reports To: AVP Branch Manager

Grade: 8

Role Summary:

The Member Service Representative Supervisor plays a pivotal role in guiding and mentoring the Member Service Representative (MSR) team. This position is responsible for overseeing the daily operations of the MSR line, ensuring that team members deliver efficient, accurate, and friendly service to our members while adhering to established policies and procedures. The supervisor will assist the AVP Branch Manager in achieving the credit union's objectives and operational functions, maintaining a high standard of efficiency and accuracy in account transactions and maintenance.

Key Responsibilities:

  • Supervise, coach, and mentor MSR staff to ensure exceptional member service quality. Schedule and manage the MSR line to enhance workflow and reduce wait times. Conduct performance evaluations and provide constructive feedback to MSRs. Address staff conflicts and implement disciplinary measures as necessary.
  • Engage proactively with members to assess their financial needs and suggest appropriate products and services. Train and inspire staff to recognize cross-selling opportunities and facilitate referrals to other departments.
  • Ensure that MSRs deliver precise information and outstanding service to members. Encourage MSR staff to identify member needs and recommend suitable products and services. Professionally resolve escalated member issues and complaints.
  • Oversee daily cash balancing and reconciliation processes. Manage vault operations, including cash ordering, shipping, and control. Ensure compliance with credit union policies, procedures, and regulatory standards. Monitor and maintain MSR supplies and equipment.
  • Train new MSRs on credit union policies, procedures, and member service standards. Provide ongoing training to enhance MSR skills and knowledge. Keep MSR staff updated on changes in credit union policies and procedures.
  • Identify and mitigate operational risks. Ensure compliance with security protocols to safeguard the credit union's assets and member information. Report any suspicious activities or potential fraud to the appropriate authorities.
  • Maintain reliable and predictable attendance.
  • Perform other duties as assigned.

Qualifications:

  • Education: High school diploma or equivalent required; bachelor's degree in business or a related field preferred.
  • Experience:
    • Minimum of 1 year of supervisory or management experience.
    • Minimum of 1 year of banking experience.
  • Skills:
    • Strong leadership and supervisory abilities.
    • Excellent customer service and communication skills.
    • Proficiency in Symitar is a plus.
    • Attention to detail and strong problem-solving skills.
    • Ability to work effectively under pressure and meet deadlines.
    • Proven capability to identify sales opportunities and drive cross-selling initiatives.

Physical Requirements:

  • Ability to stand for extended periods.
  • Manual dexterity for handling cash and performing data entry.
  • Ability to lift and carry coin bags (50+ pounds) and other materials as needed.

Work Environment:

Professional banking environment.

Equal Opportunity Employer: Heritage Family Credit Union is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

  • Supervisor of Member Services

    2 weeks ago

    Rutland, Vermont, United States Heritage Family Credit Union Full time

    Job OverviewPosition Title: Member Service Representative SupervisorFLSA Status: ExemptDepartment: RetailEEO Code: 2Reports To: AVP Branch ManagerGrade: 8Role Summary:The Member Service Representative Supervisor is responsible for leading and coaching the Member Service Representative (MSR) team. This role involves overseeing the daily operations of the MSR...

  • Supervisor of Member Services

    1 week ago

    Rutland, Vermont, United States Heritage Family Credit Union Full time

    Job OverviewPosition Title: Member Service Representative SupervisorFLSA Status: ExemptDepartment: RetailEEO Code: 2Reports To: AVP Branch ManagerGrade: 8Summary:The Member Service Representative Supervisor is responsible for leading and coaching the Member Service Representative (MSR) team. This role involves overseeing the daily operations of the MSR line,...

  • Food Service Supervisor

    3 days ago

    Rutland, Vermont, United States Global Partners Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Global Partners. As a key member of our operations team, you will be responsible for directing and supervising all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals.Key...

  • Member Service Representative

    1 week ago

    Rutland, Vermont, United States Heritage Family Credit Union Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Heritage Family Credit Union. As a key member of our retail banking team, you will be responsible for providing exceptional service to our members, ensuring their needs are met, and exceeding their expectations.Key ResponsibilitiesMember...

  • Telecommunications Operations Supervisor

    2 weeks ago

    Rutland, Vermont, United States Patriot Broadband Technologies Full time

    Position: Telecommunications Operations SupervisorCompany Overview: Patriot Broadband Technologies stands at the forefront of the broadband industry, delivering a wide array of engineering, construction, and operational services tailored for the telecommunications field. Our dedicated team excels in fiber and coaxial infrastructure development, network...

  • Financial Services Supervisor

    5 days ago

    Rutland, Vermont, United States Casella Waste Systems Full time

    Job SummaryThe Business Operations Manager leads the billing team in daily tasks including invoicing, reporting, and associated billing processes; organizes, assigns, and manages billing processes for the team while maintaining a productive work environment.Key ResponsibilitiesDirects tasks and assigns projects to employees in order to organize and...

  • RN Supervisor

    2 weeks ago

    Rutland, Vermont, United States The Meadows at East Mountain Full time

    Position Overview:The Meadows at East Mountain is actively seeking a committed RN Supervisor. This full-time role operates during standard daytime hours from Monday to Friday. Our facility is dedicated to maintaining a nurturing and collaborative work environment, minimizing the need for travel staff.We are in search of a compassionate, dependable, and...

  • Food Service Supervisor

    1 week ago

    West Rutland, Vermont, United States Global Partners Full time

    Job Summary:The Fresh Foods Supervisor will be responsible for directing and supervising all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals established for the department.Key Responsibilities:Direct department personnel, meet department's goals and objectives, communicate directly...

  • Nursing Unit Supervisor

    2 weeks ago

    Rutland, Vermont, United States National Healthcare Associates Full time

    -A Distinguished WorkplaceThe Pines at Rutland is a proud member of National Health Care Associates. Recognized as a Certified Great Place to Work, we believe you will find fulfillment in your role here. Your contributions will be significant, positively impacting the lives of our elderly residents and their families. You will forge lasting relationships...

  • Food Service Supervisor

    5 days ago

    West Rutland, Vermont, United States Global Partners Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Supervisor to join our team at Global Partners. As a key member of our operations team, you will be responsible for directing and supervising all activities of the deli/food service department and its personnel to achieve merchandising, sales, and customer service goals.Key...

  • Senior Nursing Supervisor

    2 weeks ago

    Rutland, Vermont, United States The Meadows at East Mountain Full time

    Position Overview:The Meadows at East Mountain is seeking a committed RN Supervisor to join our healthcare team. This full-time role operates during standard daytime hours from Monday to Friday, within a nurturing and collaborative environment that does not depend on travel staff.We are looking for a compassionate, dependable, and meticulous RN Supervisor to...

  • Food Service Team Member

    1 week ago

    Rutland, Vermont, United States Rutland Regional Medical Center Full time

    Under the direction of the Food and Nutrition Services Manager at Rutland Regional Medical Center, performs a variety of general kitchen and food court duties, including but not limited to, preparing and serving meals for patients, staff, and visitors as dictated by department need.Minimum Education RequirementsA high school diploma or equivalent is...

  • Food Service Team Member

    1 week ago

    Rutland, Vermont, United States Rutland Regional Medical Center Full time

    **Job Summary**Under the direction of the Food & Nutrition Manager at Rutland Regional Medical Center, performs a variety of general kitchen and food court duties, including but not limited to, preparing and serving meals for patients, staff and visitors as dictated by department need.**Key Responsibilities**Assists in the preparation and serving of meals in...

  • Food Service Team Member

    3 days ago

    Rutland, Vermont, United States Rutland Regional Medical Center Full time

    Under the direction of the Food & Nutrition Manager at Rutland Regional Medical Center, performs a variety of general kitchen and food court duties, including but not limited to, preparing and serving meals for patients, staff and visitors as dictated by department need.Minimum Education RequirementsA high school diploma or equivalent is required, or...

  • Food Service Team Member

    1 week ago

    Rutland, Vermont, United States Rutland Regional Medical Center Full time

    Job Summary:Under the direction of the Food & Nutrition Manager, performs a variety of general kitchen and food court duties, including but not limited to, preparing and serving meals for patients, staff and visitors as dictated by department need.Key Responsibilities:Prepare and serve meals for patients, staff and visitorsPerform general kitchen and food...

  • Food Service Team Member

    1 week ago

    Rutland, Vermont, United States Rutland Regional Medical Center Full time

    Job Summary:Under the direction of the Food & Nutrition Manager, performs a variety of general kitchen and food court duties, including but not limited to, preparing and serving meals for patients, staff and visitors as dictated by department need.Key Responsibilities:Prepare and serve meals for patients, staff and visitorsPerform general kitchen and food...

  • Tree Care Crew Supervisor

    2 weeks ago

    Rutland, Vermont, United States Vermont Employer Full time

    About Us:At Vermont Employer, we pride ourselves on being a stable, employee-owned organization that is dedicated to innovation and growth in the utility vegetation management sector.As one of the leading companies in North America, we focus on enhancing the success of our team members while providing essential services in tree care.Why Join Our Team:We...

  • Customer Service Operations Supervisor

    1 week ago

    West Rutland, Vermont, United States Price Chopper Supermarkets-Market 32 Full time

    Salary: $16.50- $24.50POSITION SUMMARYThe Customer Service Operations Supervisor is accountable for ensuring that each Front End associate delivers prompt, courteous, and effective customer service. This role involves overseeing the entire Front End operations of the supermarket, which includes customer checkout processes, bottle returns, and maintaining...

  • Customer Service Operations Supervisor

    2 weeks ago

    West Rutland, Vermont, United States Price Chopper Supermarkets-Market 32 Full time

    Salary: $16.50- $24.50POSITION SUMMARYThe Customer Service Operations Supervisor is accountable for ensuring that all Front End associates deliver prompt, courteous, and effective customer service. This role oversees the complete Front End operations, which includes managing customer transactions at registers, handling bottle returns, and maintaining...

  • Clinical Nursing Supervisor

    1 week ago

    Rutland, Vermont, United States Rutland Regional Medical Center Full time

    Job SummaryThe Clinical Supervisor Nursing is a key leadership role at Rutland Regional Medical Center, responsible for overseeing the coordination and provision of direct patient care. This position plays a critical role in operationalizing the objectives, policies, and procedures of the Medical Center and Clinical Services.Key ResponsibilitiesCoordinate...